Marketing steps of selling
Storyboard Tekst
- Step 1: Approach
- Yeah!!
- Hey, would you be interested in marketing?
- Step 2: Determine Customer’s Needs
- What is it that you want & need?
- I'm looking for a shop that sells Ice cream. My 7 year old son has a sweet tooth.
- Step 3: Present Product
- This is my shop, do you see anything that catches your interest?
- Omg yesss!!! This is exactly, what I've been looking for.
- Begin a conversation.
- Step 4: Overcome Objective
- As you can see we have a lot to offer here, so what type of Ice cream interest you?
- Listen to customer’s wants and needs
- Step 5: Closing the Sale
- Actually we have a special on the Strawberry Ice cream. The special is a crazy spoon or straw.
- Mention a product feature and its a benefit to the customerEducate the customer about the product’s features & benefits
- Step 6 & 7: Suggestion Sell & Relationship Management
- Listen to the customer’s concernsProvide the customer with details to address their uncertainties.
- Yeahh!!
- Well my Son loves Strawberry, but I would like surprise him. Do you have something to go along with the Ice cream?
- Get the customer’s positive agreement to buyBe patient - don’t be pushy or annoying
- Awesome sauce! I want the special.
- Your order will be ready shortly.
- Suggest items or services that will save the customer money or that will enhance their original purchase Create a way to maintain contact with the customer after the sale
- Hey! Your Ice cream is ready. Would you like to take a survey to get 50% off on your next order?
- Of course. Come back again!
- Yes I'll take the survey & thank you for being, so patient with me.
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