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Australia Post

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Montāžas Teksta

  • It is important to transform for meeting the changing needs of customers. But conventional approach does not enable customer-focus
  • Australian Post
  • We demand digital services of courier for e-commerce
  • Agile project for digitalizing services of Australia Post can help
  • Corporate angels approved and supported for organizing Digital Division
  • Culture of innovation and customer-driven mindset are what we nurture
  • Let me gives some advices
  • Kanban Wall
  • iteration manager: I am responsible for workflow. You can fail but learn from failure fast
  • 1. Cross-functional team2. Culture of innovation3. Technology enablement4. System of work
  • Cross-functional team with complementary skillsets helps breaking the silos
  • Balancing continuous delivery of service and developing tasks is challenging
  • But we only have two weeks for carrying out each task
  • Kanban Wall
  • iteration manager: we have to plan each sprint upfront two weeks and a sprint each week follows
  • Agile principles:#1 SatisfyCustomers Through Early & Continuous Delivery#2 WelcomeChanging Requirements Even Late in the Project#3 Deliver values frequently#4 Break the silos
  • Employees: We are more satisfied and committed to work
  • Increase 400% outcomes
  • Customers: I am happy with customer-driven digital services
  • Balancing continuous delivery of services and developing new projects can be a burden
  • Early approach to customers and fast failure can enable time-efficient application of agile methodology
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