How To Be A Good Boss
Montāžas Teksta
- Good morning, boss!
- Good day to you too, boss!!
- Great morning, team! I am glad that you are all present right now.
- YAY!!
- Today is a special day for our team!! We scored overall 2nd place! Although, I know that you were aiming to be 1st place.
- Thank you and you are always welcome, boss.
- Still, I congratulate you all for contributing your extraordinary skills. However, I wanted to help you improve by performing some activities that will assist to enhance your skills and knowledge about Customer Service.
- I am so excited to learn new skills from you boss!!!!
- No.
- So, to improve your skills and broaden your knowledge about handling customers, I will provide a personal and in depth one on one close door training. This activity will be effective starting today. Any questions, thoughts or concerns?
- For you George, I notice the majority of your errors during calls, you are missing some important things that must be done during handling customers calls.
- My apologies for that boss, perhaps it's because I am scared of handling calls from angrycustomers. Whenever they shout, I freeze up...
- That's perfectly normal! Now that I understand the issue, I'll give you some advice. You don't have to be scared of them, as long as you're doing your job properly. Even though we follow "the customer is always right policy", you can still try to reason with them. If that doesn't work, I'll handle it from there.
- That makes sense, I feel better already!
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