No stories or Tips from me today.I am here to say THANK YOU to each one of you for your encouragement and responses on all the stories.
If you have any suggestions or feedback, please share it with the Leadership Team.
THE END
Slidkalniņš: 2
Jack received below email query from a member.
Kindly provide "Condition of release" letter. I need it to submit it to my bank to prevent the foreclosure of my home.
New Scenario
I Knew what "Condition of release is" but a letter on that was a new scenario.
Collaboration with right team helped in providing right response at right time to member.We hope member was able to save her home.
Slidkalniņš: 3
Hi everyone, I am Jack, do you remember my story about 'special instructions'.
You know, just recently we had another incident where we missed the member’s special instruction on a switch request resulting in a financial impact to the member of$6000.
It's crucial to always double-check for special instructions on forms, attachments, or case notes to avoid such situations in the future.
Slidkalniņš: 0
Happy Friday!Meet you all in my next story
Without further delay I briefed the scenario to the training team. The trainer brainstormed the scenario with concerned team and with QA staff support a new email was drafted as a response to member’s query.In addition, Account Rundown was also provided.