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- Good day Len!
- Good day also to you Len!!
- Good Day! Team. I am glad that you are all present today.
- Hello everyone!
- Today, is a very especial day for our team!! because we got only the 1nd place
- Thank you and you are always welcome Len,
- Wow, I am so excited to learn new skills from you !!!!
- I would like to congratulate you all for the effort you have put in. However, I would like to help improve your leadership skills by conducting some activities to make our team better.
- So, Leadership Skills and Technique Provide specific feedback.Make criticism pain-free and positive.Encourage the person you are coaching to talk.Give emotional support.Give some constructive advice.
- For you Glenn, I notice some of your errors during taking calls , you are missing some of the important things that must be done during handling customers calls.
- My apologies for that TL, perhaps it is because I am scared handling calls for angry customers. They're shouting at me that made me to forgot someinformation's
- Okay!! Now that knew the reason I will give you an advice, listen, you don'thave to scared to them as long as you are doing you're job properly the there is nothing
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