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- When she come to office she will have to login to certain systems or software's on her workstation. And when she take a break she have to mention in theses systems or software's that they are on the break. This is how the system will calculate her 9 hours shift. When they shift ends they will have to log off from these system/ software's.
- Honestly, she would think the worst part of her job is the angry callers. They can ruin a perfectly good day but after awhile they become funny and she will tell to her co-workers all about this dumb ass who called in yelling.
- She worked for a call center that took calls for appliance parts orders. Their main responsibility was selling appliance parts. The managers didn’t really care about anything else. They had strict sales quotas and if she missed them more than about 2 months in a row she would be fired.
- I love the challenge of not knowing what the next call will be about, and the personal satisfaction of solving the issue . I love the feeling of helping others and when I can do something to make a situation better even if its just for that one caller. Then being able to make a difference as a manager for even more customers and my staff alike is a high like no other. But thats me. 
- Most businesses don't realize the incredible resources they have within their call centers so to me this is an opportunity to stand on that podium and let them know.
- "When I started my career I learned more about the company, the products, applications, people, and culture than I would have in any other position. With that information you can determine any number of career paths as well as whether or not that's the company you want to stay with. The only time a job is a dead end is when you choose not to continue to learn, improve your own skills, or take a risk to move on if you are unhappy".
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