I suggest that we must have a conversation with the customer to find out their experience with us
How many complaints are we receiving exactly? We should observed the database complaints database
WE'RE GETTING LOTS COMPLAINT FROM PEOPLE FED UP OF WAITING SOO LONG FOR THEIR TEA IN TEA LIVE
IN TWO GROUPS , WE CAN SPEND 15 MINUTES WEARING EACH HAT , AND THEN AN HOUR ON FULL GROUP DISCUSSION . IF WE HAVE A REALLY GOOD IDEA AND WE ILL TAKE TO MANAGER FOR APPROVAL
BLUE HAT
GREEN HAT
HOW ABOUT THE NEW VERSION OF TEA MAKER ? That machine is fantastic and also will increase the production speed.
BLACK HAT
The tea live machine isn’t in our current budget Will a tea live machine make any difference if staff are slow? Can we sell the idea to management if they understand the payback?
TEALIVE
I FEEL LIKE THIS COULD WORK YOU KNOW.. ITS GOIBG TO MAKE OUR LIVES A LOT EASIER
RED HAT
THERE’S NO WAY MANAGEMENT WILL SPENT OUT ON A NEW TEA MACHINE
YELLOW HAT
TEALIVE
FASTER TEA MAKING!!NO MORE ISSUES!!CUSTOMER HAPPY AND STAFF ALSO HAPPY!!
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