Thank You for purchasing the AppleCare+ option with us! Here is your mac book pro!
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~ On the ride home ~
Dad.... I dropped the laptop T-T
BANG
WHAT?? ALREADY?? Boy we just bought it!!
HEY WHAT WAS THAT!
That is just great. It's not even working
I'll go back to the store and try to exchange it
After all we did purchase the extra AppleCare+.
You're back already?
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APPLE
Yeah there was a small problem. My son dropped the laptop and it isnt working anymore. Does the warranty cover this so I can exchange it for another one?
I'm afraid that isn't possible because drop damage is not covered under the warranty. However, since you did purchase the AppleCare+ something can be done.
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APPLE
Hmm I don't know if I like that but if it's the only option then I guess I will take it.
The damage to the computer isn't bad so it works.
Unlike the actual warranty, AppleCare+ covers up to two accidents so you would still have to pay for the repairs however they would be significantly less than without the insurance
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APPLE
Here is the damaged laptop. Please contact me when it is repaired. Thanks!
In the end the customer was covered by the extra insurance so even though they didn't get a full refund or exchange, they still could repair the product at a decreased price. It was barely a day since they bought the product so they didn't have to worry about the time frame.
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Sukurta daugiau nei 30 milijonų siužetinių lentelių