I work in the market and I need some changes due to new rules
Market coordinates changes
Market is the effective DRI
I engage several people to help me with content, process, system updates and training to PCP | ID | Welcome content and process
UPDATED service operating model organized around experiences and lifecycle
experience content collateral process system
I work with all of them to get the changes made over multiple meetings
One Experience owner coordinates changes
I work with them to ensure everything is tested and operational. We all learned things that would be helpful however we don't have any way to share the experience
Markets are stakeholders
I will now have one contact point that owns the whole Welcome Experience! I will work with this Experience Owner and provide feedback. Other markets will do the same.
There is a roadmap for Welcome and all the tools that defines the basic experience and specific market tweaks.
There are periodic and regular meetings about the Welcome process. I have the opportunity to contribute and to learn from other markets
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