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Complaint Process

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Complaint Process
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Storyboard Descrizione

Staff complaint process.

Testo Storyboard

  • FAIR
  • SAFE
  • INCLUSIVE
  • Deakin Office environment where people with various culture and diversity work.
  • Deakin Office environment where people with various culture and diversity work.
  • DISCRIMINATION
  • Deakin Office environment where people with various culture and diversity work.
  • DISCRIMINATION
  • Ema walks to her senior to discuss about the ongoing work.
  • DISCRIMINATION
  • Senior colleague Insults and harasses her in a wrong manner.
  • Senior colleague Insults and harasses her in a wrong manner.
  • DIRECT APPROACH
  • Senior colleague Insults and harasses her in a wrong manner.
  • Victim is depressed by the harassment of the senior colleague.
  • Victim directly approaches the harasser for resolving the issue.
  • SUPPORT
  • MANAGER
  • MANAGER
  • Victim is thinking about talking to the higher authority regarding the harassment.
  • HDCO
  • Victim decides to talk to manager first and find a solution to the case. Here Manager asks her to discuss the severity of the matter with HDCO.
  • Manager discusses the issue with harasser.
  • COMPLAINT FORM
  • FORMAL COMPLAINT
  • Victim discusses the details of her harassment with the HDCO where he advises her to lodge a complaint to service desk through phone or doing online.
  • INFORMAL COMPLAINT
  • Victim gets employee assistance from colleagues.
  • Victim lodges the complaint on the Deakin support system as advised by the HDCO
  • Victim lodges the complaint on the Deakin support system as advised by the HDCO
  • Ema is enjoying a cup of coffee in the office canteen where she seems to be happy after all the support she received from the higher authorities of Deakin.
  • 

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