A Customer informs the manger that their driver has been adding customers on social media and making fun with people with disabilities
This driver has previously made inappropriate comments on another employee's pictures, but this was resolved with mediation and he apologized for his error in judgement.
The client is threatening to take their business elsewhere because they don't want to be associated with anyone who thinks disabilities are a joke. You haven't received any other complaints.
You haven't received any other complaints. You are, however, worried that the driver doesn't seem to have changed his behavior, particularly as you are about to launch your new social media campaign.