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  • 2.Hello, I have a reservation. It’s under the name of Nowak.
  • 4.Certainly. N-O-W-A-K
  • 3.Can you spell your name, please?
  • 1.Good afternoon. Welcome to the Grand Hotel. How may I help you?
  • 6. That’s right. Can I have a room with a view of the ocean?
  • 7.Let me check… Yes, we’ve got one room available.
  • 5.A single room for two nights. Is that correct?
  • 8. Perfect. How much is the charge per night?
  • 10. What’s included in the cost of accommodation?
  • 11. A buffet breakfast, a car park and if you need, you can use a hotel safe.
  • 9. It’s 30 euros.
  • 12.What time do you serve breakfast and other meals?
  • 15.That’s OK. What will I have in my room?
  • 13.You can eat breakfast in the lobby from 8 till 10 a.m., dinner from 1 to 3 p.m.
  • 14. and we also serve supper from 6 – 8 p.m. but it’s not included in the price.
  • 17. Fine. What room am I in?
  • 16. We provide air-conditioning and a wake-up call.
  • 18. Room 329. Here’s the key.
  • 21. Thank you. See you.
  • 20. Enjoy your stay at the Grand Hotel.
  • 19. To get to the room, take the lift up to the third floor.
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