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Testo Storyboard
Step 1
Hi
Hello welcome to Lillys, Im Hope, How may i help you.
Step 2
I would like to purchase a birthday cake
What can i get for you
prologue
Step 3
Maybe you are right what do you have
Well from what you have told me i think cup cakes would be better
Cup cakes feed more people and is better for the diversity of groups
Approach- Begin conversation
Step 4
But i dont want to buy to many
Determine Needs- learn what your customers are looking for
Step 5&6
I can get that all wrapped up for you and I could throw in some fresh homemade ice cream for only $10 bucks
Presenting the product- benefits: feeds more peoplehaving more flavors easier to distribute made a suggestion benefits customer
Step 7
Ice cream sounds great. Thank you!
Overcoming Objections- Listen to the objection and Overcome help the customer choose whats best and more comfortable
Well I can offer a general amount with two different flavors and save the extra for yourself
Closing the sale- Get a positive agreement and be patient Suggestion Selling- Offer additional products related to
Ok, cup cakes sound great!
Relationship building- Allow a way for your customers to contact you after their purchase
And you can always reach out to us throw our social media
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