BIT310 Customer Journey- Grocery
Testo Storyboard
- Inventory Woes
- Small Supermarket
- Introduction to Zheros
- You can try Zheros
- OK, I'll go and try!
- Discovering Features
- Do you need recycle service
- Activate Donation after 10pm
- Zheros Merchant
- Installing...
- Fill the price
- Bosco, owner of a local grocery store, Small Supermarket, faces issues with unsold inventory, especially perishable items, leading to financial strain.
- Decision to Participate
- Zheros Merchant
- Bosco learns about Zheros from a fellow business owner who has successfully used the app. Intrigued, he decides to explore the app.
- Engaging in Recycling
- During exploration, Bosco discovers Zheros offers not only a platform for selling surplus items but also recycling features and charity options to help orphanages.
- Positive Impact on Reputation
- We like your supermarket!
- Thank you
- Impressed by Zheros' comprehensive approach, Bosco decides to participate. He plans to offer surplus processed foods like sandwiches to the app every night.
- Offer time: 9pm
- Donate after 10pm
- Recycle Service
- ARGREED
- Price:
- RM5.90
- Bosco actively engages collect recyclable items in his store, contributes to environmental sustainability and earn some cost through recycling fees.
- Eco-Friendly
- As Bosco has been participating in recycling through Zheros. Neighboring customer have a positive impression of his grocery store and appreciate its environmental awareness.
- Eco-Friendly
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