Teams 3 - conflict with co-worker airline industry
Storyboard Szöveg
- Company "Air Skyline" Office HR dialog stewardesa Kate vs. Simon manager HR
- Good morning.Thank you ... It's about me and Sarah , And the problem is with the salary supplement you received!
- Why did Sarah receive the same salary supplement as me?, She is new, she has been working in our company for less than two years, she is an inexperienced employee.
- Good morning Mrs. Kate, and Miss Sarah.Please sit down… What's the problem?
- Miss Sarah what is your opinion?
- Sorry, but I don't see any problem here.
- Company "Air Skyline" Office HR dialog stewardesa Kate vs. Simon manager HR Part II
- All right ... I hope Mr. Simon will explain it ...
- I'm saying !! Yes, it's a supplement to my and Sarah's salary.
- ?
- Mrs. Kate, I am asking for a moment of patience, I will investigate this matter and together we will try to solve this problem. I will contact the accounting department. Please give me some time, I will try to explain it as soon as possible. Please report to me today before your scheduled departure.
- Mrs Kate , but more precisely . Is it about the amount of the salary bonus?
- Based on the information obtained from the system, both ladies received the same bonus to their remuneration, because all employees received a benefit on the occasion of the company's 20th anniversary and the amount of this bonus was equal for everyone.
- 10 minutes later...
- Wait a minute, I'm already checking.
- Good morning, Mr. Simon, I'm listening, how can I help you?
- Ok. Thank You, I'm waiting.
- Good morning Mrs. Bernadett, Simon Pearson from this side from the HR department. I am contacting Mrs Kate Smith and Sara Brosman's salary supplement. Please provide me with information why Mrs. Kate and Ms. Sara received the same bonus to their salary, despite the difference in the period of employment?
- Step 1Neutralization- neutral meeting place (Office HR)- minimizing emotions (being interested in the problem)
- 2 hours later...
- Hello, Has the situation been clarified already?
- Welcome back Mrs. Kate and Miss Sarah. I have some good news please sit down.
- Step 2- defining the need to explain Kate's problem- determination of the form of an attempt by Simon to solve the problem- area: "Give and take" (request and consent to solve the problem in time)
- Finalizing the solution to the problem
- Ok. I understand and I am sorry for my behavior but I have a request or a suggestion to specify the gratification in the remuneration information for the future.Sarah, I am sorry for my behaviour.
- Step 3- the option of formulating a solution to the problem (telephone contact to the accounting department)- problem solution analysis by HR - Simon
- A good ending to the situation
- Until next time, Mr. Simon.
- Thank you for helping me solve the problem.
- No problem, I will always help. Goodbye
- Ooooh… Thank you very much for the information. Until next time.
- Step 4- presentation and explanation of the resulting problem,- acceptance by both sides of the conflict to explain (solve) the problem.- acceptance of the facts about the problem.
- Thank you ... I'm listening .
- After consulting the accounting department, I determined that this allowance was granted to all employees on the occasion of the 20th anniversary of the company's existence, and the amount of this benefit was the same for everyone, regardless of the time of employment in the company, so it was unreasonable for you to be nervous.
- Step 5- commitment and acceptance of conflict resolution by all parties- defining the root cause of the conflict and proposing a form of avoiding similar problems in the future (Kate).
- I understand, nothing happened. It's good that everything has cleared up, so I'm going back to work,.Goodbye.
- I apologize, Mrs Kate for the misunderstanding and thank you for pointing out possible changes in the flow of information.
- The methods of resolving the conflict resulted in a positive conclusion to it. Conflict resolved amicably.
- Goodbye.
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