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- Csúszik: 1
- Happy Friday All!
- No stories or Tips from me today.I am here to say THANK YOU to each one of you for your encouragement and responses on all the stories.
- If you have any suggestions or feedback, please share it with the Leadership Team.
- THE END
- Csúszik: 2
- Jack received below email query from a member.
- Kindly provide "Condition of release" letter. I need it to submit it to my bank to prevent the foreclosure of my home.
- New Scenario
- I Knew what "Condition of release is" but a letter on that was a new scenario.
- Collaboration with right team helped in providing right response at right time to member.We hope member was able to save her home.
- Csúszik: 3
- Hi everyone, I am Jack, do you remember my story about 'special instructions'.
- You know, just recently we had another incident where we missed the member’s special instruction on a switch request resulting in a financial impact to the member of$6000.
- It's crucial to always double-check for special instructions on forms, attachments, or case notes to avoid such situations in the future.
- Csúszik: 0
- Happy Friday!Meet you all in my next story
- Without further delay I briefed the scenario to the training team. The trainer brainstormed the scenario with concerned team and with QA staff support a new email was drafted as a response to member’s query.In addition, Account Rundown was also provided.
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