XYZ Medical Center Navigation Team
Storyboard Tekst
- Hey guys! What is going on?
- Mark is having issues accessing his portal.
- I am so tired of this. Every time I try to register for my portal it is asking for something else.
- I am sorry to hear that. I can assist you with that
- He's in good hands now.
- Thank you Mary. I was frustrated telling Anita that I am struggling logging into my portal. Using the computer.
- Well Mark, there are two ways to access your portal.
- Two ways?!! I have been trying from my computer for weeks. I am so tired.
- The two ways to access your portal are either an app or on your cell phone or the website link sent to you via an email.
- Email? Cellphone, app? I was not informed of any of those. I thought I could just type the name of my medical center to access.
- ...everything seems so mumbo, jumbo. The lady at the front desk did say something.
- For the cellphone, how does that work?
- You would go to the app store on your phone, download the app. Then follow the prompts to log in. Usually, you would a receive security code to enter for your safety.
- Then after you will be able to access your medical records and receive notifications from your provider.
- It is that simple huh!
- The Next Day
- I wonder how Mark's access went.
- Hey Mary! Hey Mary!
- Hey, Mark, I was just thinking about you. How did your access go?
- I am so excited it went well, and I was able to log in after the steps you showed and now everything is running smooth.
- Thank You so much for all your help
- You are welcome Mark, Let me know if you need anymore help with your portal.
- The End.
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