2Good day! Uhm, Can we have your newest specialty desserts...the choco wacko donut, chocolate chip graham cracker cookie, and cranberry cupcake, please?
1Good day, Ma'am! May I take your order?
By: Princes Diane P. Gonzaga
Good Relationship Marketing with Customers
6Yes, thank you.
4Two iced coffees.
5So, your orders are choco wacko donut, chocolate chip graham cracker cookie, cranberry cupcake, and two iced coffees.
3Anything to drink, Ma'am?
By: Princes Diane P. Gonzaga
Good Relationship Marketing with Customers
8Ah! It's because they send frequent emails to their customers, notifying them of their new offers and product launches. You can also check them on their website and social media pages.
By: Princes Diane P. Gonzaga
7Hey! How come you always know all their newest specialty desserts?
Good Relationship Marketing with Customers
11Oh, that was fast. Thank you.
By: Princes Diane P. Gonzaga
Good Relationship Marketing with Customers
13Uhh, may I ask why do we have free cupcakes?
14They are our small thank you treats to our long-time and regular customers like Ms. Diane here, Ma'am.
By: Princes Diane P. Gonzaga
Good Relationship Marketing with Customers
19This is why I always buy deserts here. They treat their customers well, stay keep in touch with their customers via e-mails, ensure customers' awareness of the various product and services they offer through social media and website promotions, have excellent customer service, give exclusive gifts for loyal customers, and value customers' feedback. You know what? From now on, you should buy and eat desserts and pastries here.
16Oh, yes, so much. Thank you.
15 Did you enjoy your desserts today, Ma'am?
By: Princes Diane P. Gonzaga
9Oooh, how nice!
10Here are your orders, Ma'am.
12Here are also your free cupcakes, Ma'am.
18Oh, wow. All right. We'll check it. Thanks for that.
17Thank you also, Ma'am. I would also like to inform you that you may check and answer our customer feedback form posted on our website so that you can tell us your opinions about our store's service, Ma'am.