effective communication
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- Engaged listening involves paying attention to whoever is speaking, understanding their point of view, and responding to them in a supportive way.
- I dont like how your always on the game. You're giving it more attention than me and it really bothers me.
- Some tips to help with engaged listening is to give your full attention to the speaker, showing interest (nodding, smiling), and avoid interrupting.
- I didn't think that's how you felt. I understand that now, and will try to do my best to fix this.
- The use of gestures, facial expressions, body language, are all examples of non-verbal communication. As you can see below, their facial expressions show a lot without any verbal communication.
- Standing or sitting up straight (avoid crossing your arms or legs), expressing emotions by smiling, frowning, or even raising one eyebrow when you're confused are all tips to help with non-verbal communication.
- You can feel stresses anywhere. At a job interview, during an exam, or even just talking to your friend. Here are some tips for managing stress in the moment. Using stalling strategies, such as asking to have a question repeated while allowing yourself time to consider the answer, can help you give yourself more time to think. Pausing to gather your thoughts is another suggestion for stress management in the moment. Pausing before speaking can sometimes give the impression that you are more in control than rushing into a response.
- Can you repeat that question again
- Have you ever encountered a difficult coworker or customer? If yes how did you deal with it
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