XAS
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- Tom is an happy PTC customer, after significant investment, his application is now Live and he expects to see the benefits during couple of years
- 2020 . .. 2025
- R10 R10.1 R10.3 R11 R12
- . . . . .
- I am Tom, happy PTC customer that just launched my new business application !After significant investments, I am expecting benefits in the coming years
- Tom, don't worry, PTC is now able to offer you Extended Application Services (XAS).With one contract, PTC will operate, maintain, support & upgrade your application
- But Tom realizes that, for the whole application life, he will need to work with several teams / partners to Operate, Maintain & Support his application. He has to coordinate all of this and ensure he maintains knowledge, documentation & key resources
- I have too many teams to coordinate, what a pain !Who is actually responsible ?
- In addition to this, he is forced by PTC to regularly upgrade his application to remain supported. Owning the code of his application and having to regularly upgrade it become more and more a burden for him,
- I just went live few months ago ! I don't have the budget and the ressources to upgrade so often !
- 2020 . .. 2025
- R10 R10.1 R10.3 R11 R12
- PTC
- Tom, sorry but you must upgrade your application to remain supported !
- . . . . .
- Tom would love to have PTC able to offer, in one contract, the possibility to cover everything he needs to sustain his application live, including Support, Maintenance (fixes & enhancements) & upgrades
- I love that !Where do I sign ?
- And this covers my customizations ?
- 2020 . .. 2025
- PTC
- Yes Tom. This covers your customizatoins, and this will be in a subscription
- Action: launch tiger team to define how we might be able to offer such contract, with associated options, T&C and Part Numbers
- And he is also forced by PTC to regularly upgrade his application to remain supported. Eventually, Tom sees dilution of responsibilities and increasing costs to maintain & support his application.Benefits: Reduced ChurnIncrease ARR
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