Multimodel Project
טקסט Storyboard
- שקופית: 1
- Hello classmates, this StoryboardThat Project will contain information about "employees always being in the right".
- שקופית: 2
- Hello welcome to Eng 1013, what can i get started for you today?
- Hi, Yes can I order a 7 piece chicken nuggets with 2 hamburgers and 3 small fry's with 2 small sprites .
- שקופית: 3
- Okay perfect, does everything look correct on the screen?
- I actually wanted them to bundles.
- שקופית: 4
- Yes ma'am it should calculate that way once I complete the order. *Calculates order* Does everything look correct now?
- No, I wanted the 1 hamburgers to be in the bundles and the other to be the nuggets. Your clearly not understanding me i'll go to the next window.
- שקופית: 5
- Hello ma'am, You had the 7 piece chicken nuggets with 2 hamburgers and 3 small fry's with 2 small sprites .
- Yes, the guy taking orders didn't take my order right. I told him I wanted to 2 bundles one of hamburgers and the other of a 7- piece. I also wanted to add another cheeseburger but for this one I don't want pickles or onions
- שקופית: 6
- Okay, it doesn't really make a price difference but I'll do for you and you wanted to add a cheeseburger with no pickles or onions * repeats order back* okay ma'am I made the changes does everything sound correct now?
- That's fine. Thanks
- Pays and heads to next window to receive food
- שקופית: 7
- Hello, ma'am * hands her the food*
- *Begins to check food* Y'all made my cheeseburger wrong. I wanted no pickles or onions on the regular hamburger not the cheeseburger
- שקופית: 8
- Okay *calls manager over*
- Hello Ma'am what seems to be the issue with your order?
- שקופית: 9
- Okay, can I get the hamburger back so I can fix it for you
- שקופית: 10
- I'm sorry ma'am we can't fix the hamburger unless we have.
- Drives off
- Why not? this makes no sense. You know what just leave it
- שקופית: 11
- Yes, i'm not sure if there's a language barrier but they keep messing up my order I told the lady at the window that I wanted my cheeseburger with no pickles or onions and you put in on my regular hamburger
- work cited Reynolds, Kate L., and Lloyd C. Harris. “When Service Failure Is Not Service Failure: An Exploration of the Forms and Motives of ‘Illegitimate’ Customer Complaining.” Journal of Services Marketing, Emerald Group Publishing Limited, 1 Aug. 2005, www.emerald.com/insight/content/doi/10.1108/08876040510609934/full/html#idm45560926635168.
- As you can see classmates this is an example of a customer completing an illegitimate complaint. Although customer does always have the right hand some take advantage of situations.
- שקופית: 12
- No, I have people at home who will eat it. I just want you to remake the hamburger
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