Customer Journey Map
Storyboard Description
Acumen Course Assignment Week 2
Texte du Storyboard
- Rey wants to learn Chinese.It's hard.She doesn't have enough time and money to do it on her own.
- Pre-class and post class surveys help teachers tailor the best class activities. Rey specially enjoys filling out in class pop-up feedback questions.It feels good to know she has a language coach/teacher on the learning path.
- By accident, Rey joined a language channel on a audio-voice message platform.Volunteer teachers are offering free languages courses.She has "met" like-minded language learners from all over the world.
- She joined a class immediately. The first lesson went well. She felt home and learning Chinese is not a solo journey anymore.
- Rey drops in a class session whenever she can. Teachers and fellow learners are welcoming and supportive. Even as a Chinese beginner, she can follow along easily thanks to the adaptable curriculum.
- Rey has made so much progress over time. Even though she doesn't attend classes as often, she still participates in the channel's activities. Now she considers signing up to be a volunteer event manager. She's happy that she is a part of a language tribe.
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