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Channel: Air, Face to Face

Message: Scheduling a hair appointment

Encoding: Olivia is greeting and informing the lady about her plans to trim her hair.

Feedback: Lady thanks Olivia for scheduling an appointment.


Channel: Air, Face to Face

Message: Lucy telling the hairdresser that she would like small haircut

Internal Noise/Barrier: The receiver/hairdresser not paying attention to her customer and is distracted by her phone




Message: Lucy explaining how she wants her hair to be cut.

Encoding: Lucy is telling Hairdresser A that she wants her hair cut up to her shoulder.

Decoding: Hairdresser A understands her request and plans how much she should cut it.

Wrongfully Decoding: Hairdresser B incorrectly trying to recall what Lucy was saying.



Channel: Air, Face to Face

External Noise/Barrier: Loud sound coming from the hairdryer Hairdresser A is using which makes it difficult for Lucy to hear the question.

Message: Hairdresser B asking Lucy regarding the misinterpretation about her hair.

Channel: Air, Face to Face

Message: Hairdresser A asking Olivia if the length is accurate.

Feedback: Olivia responding that the result is perfect.


Encoding: Olivia saying that she is happy with the result

Decoding: Hairdresser A is happy that she listened and understood Olivia which had a positive effect in both her customer and herself.

Moral of the Story: Listening is a very significant factor in communication as opposing so may result in serious consequences and could affect others negatively.


Hi, I would just like a small trim today and just to even the edges.

Hmm... Was she talking to me? Probably not. I can't hear anything due to this loud hairdryer.

WhOoOoOoShHh

Hi, did you say you wanted your hair dyed green? I'm sorry I misheard.

If you don't mind taking a look, is this the length you said you wanted?

Yes, this is perfect!

Alright thank you for scheduling an appointment.

No way one direction got back together?!

Hello good afternoon. I would like to schedule an appointment to get a haircut and just trim the edges please.

I wonder what she said. I wish I was listening. Did I hear something regarding green hair? I should ask her again.

If she wants shoulder length hair, that concludes that I should cut about half of her hair.

I would just like my hair about shoulder length

Since she's not responding, I guess I was right about the green hair.

NOO! What did you do to my hair! I want a refund!

Is this not what you wanted?

Thank you so much for this wonderful haircut and experience. I will make sure to write a great review about you.

Good thing I was listening to what she was saying which ended up in her to be happy about the result.

Thank You!

I might just get a short trim.

Sender: Olivia

Receiver:

Counter Lady

Olivia

Lucy

Lady at Counter

Hairdresser A

Hairdresser B

Sender: Lucy

Receiver:

Hairdresser B (not received)

Sender: Olivia

Receiver: Hairdresser A

Sender: Hairdresser B

Receiver: Lucy (not received)

Sender: Hairdresser A

Receiver: Olivia

Sender: Olivia

Receiver: Hairdresser A

Sender: Hairdresser B

Receiver: Lucy

Feedback

Message

Feedback

Create your own at Storyboard That

Channel: Air, Face to Face

Message: Scheduling a hair appointment

Encoding: Olivia is greeting and informing the lady about her plans to trim her hair.

Feedback: Lady thanks Olivia for scheduling an appointment.


Channel: Air, Face to Face

Message: Lucy telling the hairdresser that she would like small haircut

Internal Noise/Barrier: The receiver/hairdresser not paying attention to her customer and is distracted by her phone




Message: Lucy explaining how she wants her hair to be cut.

Encoding: Lucy is telling Hairdresser A that she wants her hair cut up to her shoulder.

Decoding: Hairdresser A understands her request and plans how much she should cut it.

Wrongfully Decoding: Hairdresser B incorrectly trying to recall what Lucy was saying.



Channel: Air, Face to Face

External Noise/Barrier: Loud sound coming from the hairdryer Hairdresser A is using which makes it difficult for Lucy to hear the question.

Message: Hairdresser B asking Lucy regarding the misinterpretation about her hair.

Channel: Air, Face to Face

Message: Hairdresser A asking Olivia if the length is accurate.

Feedback: Olivia responding that the result is perfect.


Encoding: Olivia saying that she is happy with the result

Decoding: Hairdresser A is happy that she listened and understood Olivia which had a positive effect in both her customer and herself.

Moral of the Story: Listening is a very significant factor in communication as opposing so may result in serious consequences and could affect others negatively.


Hi, I would just like a small trim today and just to even the edges.

Hmm... Was she talking to me? Probably not. I can't hear anything due to this loud hairdryer.

WhOoOoOoShHh

Hi, did you say you wanted your hair dyed green? I'm sorry I misheard.

If you don't mind taking a look, is this the length you said you wanted?

Yes, this is perfect!

Alright thank you for scheduling an appointment.

No way one direction got back together?!

Hello good afternoon. I would like to schedule an appointment to get a haircut and just trim the edges please.

I wonder what she said. I wish I was listening. Did I hear something regarding green hair? I should ask her again.

If she wants shoulder length hair, that concludes that I should cut about half of her hair.

I would just like my hair about shoulder length

Since she's not responding, I guess I was right about the green hair.

NOO! What did you do to my hair! I want a refund!

Is this not what you wanted?

Thank you so much for this wonderful haircut and experience. I will make sure to write a great review about you.

Good thing I was listening to what she was saying which ended up in her to be happy about the result.

Thank You!

I might just get a short trim.

Sender: Olivia

Receiver:

Counter Lady

Olivia

Lucy

Lady at Counter

Hairdresser A

Hairdresser B

Sender: Lucy

Receiver:

Hairdresser B (not received)

Sender: Olivia

Receiver: Hairdresser A

Sender: Hairdresser B

Receiver: Lucy (not received)

Sender: Hairdresser A

Receiver: Olivia

Sender: Olivia

Receiver: Hairdresser A

Sender: Hairdresser B

Receiver: Lucy

Feedback

Message

Feedback

Create your own at Storyboard That

Channel: Air, Face to Face

Message: Scheduling a hair appointment

Encoding: Olivia is greeting and informing the lady about her plans to trim her hair.

Feedback: Lady thanks Olivia for scheduling an appointment.


Channel: Air, Face to Face

Message: Lucy telling the hairdresser that she would like small haircut

Internal Noise/Barrier: The receiver/hairdresser not paying attention to her customer and is distracted by her phone




Message: Lucy explaining how she wants her hair to be cut.

Encoding: Lucy is telling Hairdresser A that she wants her hair cut up to her shoulder.

Decoding: Hairdresser A understands her request and plans how much she should cut it.

Wrongfully Decoding: Hairdresser B incorrectly trying to recall what Lucy was saying.



Channel: Air, Face to Face

External Noise/Barrier: Loud sound coming from the hairdryer Hairdresser A is using which makes it difficult for Lucy to hear the question.

Message: Hairdresser B asking Lucy regarding the misinterpretation about her hair.

Channel: Air, Face to Face

Message: Hairdresser A asking Olivia if the length is accurate.

Feedback: Olivia responding that the result is perfect.


Encoding: Olivia saying that she is happy with the result

Decoding: Hairdresser A is happy that she listened and understood Olivia which had a positive effect in both her customer and herself.

Moral of the Story: Listening is a very significant factor in communication as opposing so may result in serious consequences and could affect others negatively.


Hi, I would just like a small trim today and just to even the edges.

Hmm... Was she talking to me? Probably not. I can't hear anything due to this loud hairdryer.

WhOoOoOoShHh

Hi, did you say you wanted your hair dyed green? I'm sorry I misheard.

If you don't mind taking a look, is this the length you said you wanted?

Yes, this is perfect!

Alright thank you for scheduling an appointment.

No way one direction got back together?!

Hello good afternoon. I would like to schedule an appointment to get a haircut and just trim the edges please.

I wonder what she said. I wish I was listening. Did I hear something regarding green hair? I should ask her again.

If she wants shoulder length hair, that concludes that I should cut about half of her hair.

I would just like my hair about shoulder length

Since she's not responding, I guess I was right about the green hair.

NOO! What did you do to my hair! I want a refund!

Is this not what you wanted?

Thank you so much for this wonderful haircut and experience. I will make sure to write a great review about you.

Good thing I was listening to what she was saying which ended up in her to be happy about the result.

Thank You!

I might just get a short trim.

Sender: Olivia

Receiver:

Counter Lady

Olivia

Lucy

Lady at Counter

Hairdresser A

Hairdresser B

Sender: Lucy

Receiver:

Hairdresser B (not received)

Sender: Olivia

Receiver: Hairdresser A

Sender: Hairdresser B

Receiver: Lucy (not received)

Sender: Hairdresser A

Receiver: Olivia

Sender: Olivia

Receiver: Hairdresser A

Sender: Hairdresser B

Receiver: Lucy

Feedback

Message

Feedback

Create your own at Storyboard That

Channel: Air, Face to Face

Message: Scheduling a hair appointment

Encoding: Olivia is greeting and informing the lady about her plans to trim her hair.

Feedback: Lady thanks Olivia for scheduling an appointment.


Channel: Air, Face to Face

Message: Lucy telling the hairdresser that she would like small haircut

Internal Noise/Barrier: The receiver/hairdresser not paying attention to her customer and is distracted by her phone




Message: Lucy explaining how she wants her hair to be cut.

Encoding: Lucy is telling Hairdresser A that she wants her hair cut up to her shoulder.

Decoding: Hairdresser A understands her request and plans how much she should cut it.

Wrongfully Decoding: Hairdresser B incorrectly trying to recall what Lucy was saying.



Channel: Air, Face to Face

External Noise/Barrier: Loud sound coming from the hairdryer Hairdresser A is using which makes it difficult for Lucy to hear the question.

Message: Hairdresser B asking Lucy regarding the misinterpretation about her hair.

Channel: Air, Face to Face

Message: Hairdresser A asking Olivia if the length is accurate.

Feedback: Olivia responding that the result is perfect.


Encoding: Olivia saying that she is happy with the result

Decoding: Hairdresser A is happy that she listened and understood Olivia which had a positive effect in both her customer and herself.

Moral of the Story: Listening is a very significant factor in communication as opposing so may result in serious consequences and could affect others negatively.


Hi, I would just like a small trim today and just to even the edges.

Hmm... Was she talking to me? Probably not. I can't hear anything due to this loud hairdryer.

WhOoOoOoShHh

Hi, did you say you wanted your hair dyed green? I'm sorry I misheard.

If you don't mind taking a look, is this the length you said you wanted?

Yes, this is perfect!

Alright thank you for scheduling an appointment.

No way one direction got back together?!

Hello good afternoon. I would like to schedule an appointment to get a haircut and just trim the edges please.

I wonder what she said. I wish I was listening. Did I hear something regarding green hair? I should ask her again.

If she wants shoulder length hair, that concludes that I should cut about half of her hair.

I would just like my hair about shoulder length

Since she's not responding, I guess I was right about the green hair.

NOO! What did you do to my hair! I want a refund!

Is this not what you wanted?

Thank you so much for this wonderful haircut and experience. I will make sure to write a great review about you.

Good thing I was listening to what she was saying which ended up in her to be happy about the result.

Thank You!

I might just get a short trim.

Sender: Olivia

Receiver:

Counter Lady

Olivia

Lucy

Lady at Counter

Hairdresser A

Hairdresser B

Sender: Lucy

Receiver:

Hairdresser B (not received)

Sender: Olivia

Receiver: Hairdresser A

Sender: Hairdresser B

Receiver: Lucy (not received)

Sender: Hairdresser A

Receiver: Olivia

Sender: Olivia

Receiver: Hairdresser A

Sender: Hairdresser B

Receiver: Lucy

Feedback

Message

Feedback

Create your own at Storyboard That

Channel: Air, Face to Face

Message: Scheduling a hair appointment

Encoding: Olivia is greeting and informing the lady about her plans to trim her hair.

Feedback: Lady thanks Olivia for scheduling an appointment.


Channel: Air, Face to Face

Message: Lucy telling the hairdresser that she would like small haircut

Internal Noise/Barrier: The receiver/hairdresser not paying attention to her customer and is distracted by her phone




Message: Lucy explaining how she wants her hair to be cut.

Encoding: Lucy is telling Hairdresser A that she wants her hair cut up to her shoulder.

Decoding: Hairdresser A understands her request and plans how much she should cut it.

Wrongfully Decoding: Hairdresser B incorrectly trying to recall what Lucy was saying.



Channel: Air, Face to Face

External Noise/Barrier: Loud sound coming from the hairdryer Hairdresser A is using which makes it difficult for Lucy to hear the question.

Message: Hairdresser B asking Lucy regarding the misinterpretation about her hair.

Channel: Air, Face to Face

Message: Hairdresser A asking Olivia if the length is accurate.

Feedback: Olivia responding that the result is perfect.


Encoding: Olivia saying that she is happy with the result

Decoding: Hairdresser A is happy that she listened and understood Olivia which had a positive effect in both her customer and herself.

Moral of the Story: Listening is a very significant factor in communication as opposing so may result in serious consequences and could affect others negatively.


Hi, I would just like a small trim today and just to even the edges.

Hmm... Was she talking to me? Probably not. I can't hear anything due to this loud hairdryer.

WhOoOoOoShHh

Hi, did you say you wanted your hair dyed green? I'm sorry I misheard.

If you don't mind taking a look, is this the length you said you wanted?

Yes, this is perfect!

Alright thank you for scheduling an appointment.

No way one direction got back together?!

Hello good afternoon. I would like to schedule an appointment to get a haircut and just trim the edges please.

I wonder what she said. I wish I was listening. Did I hear something regarding green hair? I should ask her again.

If she wants shoulder length hair, that concludes that I should cut about half of her hair.

I would just like my hair about shoulder length

Since she's not responding, I guess I was right about the green hair.

NOO! What did you do to my hair! I want a refund!

Is this not what you wanted?

Thank you so much for this wonderful haircut and experience. I will make sure to write a great review about you.

Good thing I was listening to what she was saying which ended up in her to be happy about the result.

Thank You!

I might just get a short trim.

Sender: Olivia

Receiver:

Counter Lady

Olivia

Lucy

Lady at Counter

Hairdresser A

Hairdresser B

Sender: Lucy

Receiver:

Hairdresser B (not received)

Sender: Olivia

Receiver: Hairdresser A

Sender: Hairdresser B

Receiver: Lucy (not received)

Sender: Hairdresser A

Receiver: Olivia

Sender: Olivia

Receiver: Hairdresser A

Sender: Hairdresser B

Receiver: Lucy

Feedback

Message

Feedback

Create your own at Storyboard That

Channel: Air, Face to Face

Message: Scheduling a hair appointment

Encoding: Olivia is greeting and informing the lady about her plans to trim her hair.

Feedback: Lady thanks Olivia for scheduling an appointment.


Channel: Air, Face to Face

Message: Lucy telling the hairdresser that she would like small haircut

Internal Noise/Barrier: The receiver/hairdresser not paying attention to her customer and is distracted by her phone




Message: Lucy explaining how she wants her hair to be cut.

Encoding: Lucy is telling Hairdresser A that she wants her hair cut up to her shoulder.

Decoding: Hairdresser A understands her request and plans how much she should cut it.

Wrongfully Decoding: Hairdresser B incorrectly trying to recall what Lucy was saying.



Channel: Air, Face to Face

External Noise/Barrier: Loud sound coming from the hairdryer Hairdresser A is using which makes it difficult for Lucy to hear the question.

Message: Hairdresser B asking Lucy regarding the misinterpretation about her hair.

Channel: Air, Face to Face

Message: Hairdresser A asking Olivia if the length is accurate.

Feedback: Olivia responding that the result is perfect.


Encoding: Olivia saying that she is happy with the result

Decoding: Hairdresser A is happy that she listened and understood Olivia which had a positive effect in both her customer and herself.

Moral of the Story: Listening is a very significant factor in communication as opposing so may result in serious consequences and could affect others negatively.


Hi, I would just like a small trim today and just to even the edges.

Hmm... Was she talking to me? Probably not. I can't hear anything due to this loud hairdryer.

WhOoOoOoShHh

Hi, did you say you wanted your hair dyed green? I'm sorry I misheard.

If you don't mind taking a look, is this the length you said you wanted?

Yes, this is perfect!

Alright thank you for scheduling an appointment.

No way one direction got back together?!

Hello good afternoon. I would like to schedule an appointment to get a haircut and just trim the edges please.

I wonder what she said. I wish I was listening. Did I hear something regarding green hair? I should ask her again.

If she wants shoulder length hair, that concludes that I should cut about half of her hair.

I would just like my hair about shoulder length

Since she's not responding, I guess I was right about the green hair.

NOO! What did you do to my hair! I want a refund!

Is this not what you wanted?

Thank you so much for this wonderful haircut and experience. I will make sure to write a great review about you.

Good thing I was listening to what she was saying which ended up in her to be happy about the result.

Thank You!

I might just get a short trim.

Sender: Olivia

Receiver:

Counter Lady

Olivia

Lucy

Lady at Counter

Hairdresser A

Hairdresser B

Sender: Lucy

Receiver:

Hairdresser B (not received)

Sender: Olivia

Receiver: Hairdresser A

Sender: Hairdresser B

Receiver: Lucy (not received)

Sender: Hairdresser A

Receiver: Olivia

Sender: Olivia

Receiver: Hairdresser A

Sender: Hairdresser B

Receiver: Lucy

Feedback

Message

Feedback

Create your own at Storyboard That

Channel: Air, Face to Face

Message: Scheduling a hair appointment

Encoding: Olivia is greeting and informing the lady about her plans to trim her hair.

Feedback: Lady thanks Olivia for scheduling an appointment.


Channel: Air, Face to Face

Message: Lucy telling the hairdresser that she would like small haircut

Internal Noise/Barrier: The receiver/hairdresser not paying attention to her customer and is distracted by her phone




Message: Lucy explaining how she wants her hair to be cut.

Encoding: Lucy is telling Hairdresser A that she wants her hair cut up to her shoulder.

Decoding: Hairdresser A understands her request and plans how much she should cut it.

Wrongfully Decoding: Hairdresser B incorrectly trying to recall what Lucy was saying.



Channel: Air, Face to Face

External Noise/Barrier: Loud sound coming from the hairdryer Hairdresser A is using which makes it difficult for Lucy to hear the question.

Message: Hairdresser B asking Lucy regarding the misinterpretation about her hair.

Channel: Air, Face to Face

Message: Hairdresser A asking Olivia if the length is accurate.

Feedback: Olivia responding that the result is perfect.


Encoding: Olivia saying that she is happy with the result

Decoding: Hairdresser A is happy that she listened and understood Olivia which had a positive effect in both her customer and herself.

Moral of the Story: Listening is a very significant factor in communication as opposing so may result in serious consequences and could affect others negatively.


Hi, I would just like a small trim today and just to even the edges.

Hmm... Was she talking to me? Probably not. I can't hear anything due to this loud hairdryer.

WhOoOoOoShHh

Hi, did you say you wanted your hair dyed green? I'm sorry I misheard.

If you don't mind taking a look, is this the length you said you wanted?

Yes, this is perfect!

Alright thank you for scheduling an appointment.

No way one direction got back together?!

Hello good afternoon. I would like to schedule an appointment to get a haircut and just trim the edges please.

I wonder what she said. I wish I was listening. Did I hear something regarding green hair? I should ask her again.

If she wants shoulder length hair, that concludes that I should cut about half of her hair.

I would just like my hair about shoulder length

Since she's not responding, I guess I was right about the green hair.

NOO! What did you do to my hair! I want a refund!

Is this not what you wanted?

Thank you so much for this wonderful haircut and experience. I will make sure to write a great review about you.

Good thing I was listening to what she was saying which ended up in her to be happy about the result.

Thank You!

I might just get a short trim.

Sender: Olivia

Receiver:

Counter Lady

Olivia

Lucy

Lady at Counter

Hairdresser A

Hairdresser B

Sender: Lucy

Receiver:

Hairdresser B (not received)

Sender: Olivia

Receiver: Hairdresser A

Sender: Hairdresser B

Receiver: Lucy (not received)

Sender: Hairdresser A

Receiver: Olivia

Sender: Olivia

Receiver: Hairdresser A

Sender: Hairdresser B

Receiver: Lucy

Feedback

Message

Feedback

Create your own at Storyboard That

Channel: Air, Face to Face

Message: Scheduling a hair appointment

Encoding: Olivia is greeting and informing the lady about her plans to trim her hair.

Feedback: Lady thanks Olivia for scheduling an appointment.


Channel: Air, Face to Face

Message: Lucy telling the hairdresser that she would like small haircut

Internal Noise/Barrier: The receiver/hairdresser not paying attention to her customer and is distracted by her phone




Message: Lucy explaining how she wants her hair to be cut.

Encoding: Lucy is telling Hairdresser A that she wants her hair cut up to her shoulder.

Decoding: Hairdresser A understands her request and plans how much she should cut it.

Wrongfully Decoding: Hairdresser B incorrectly trying to recall what Lucy was saying.



Channel: Air, Face to Face

External Noise/Barrier: Loud sound coming from the hairdryer Hairdresser A is using which makes it difficult for Lucy to hear the question.

Message: Hairdresser B asking Lucy regarding the misinterpretation about her hair.

Channel: Air, Face to Face

Message: Hairdresser A asking Olivia if the length is accurate.

Feedback: Olivia responding that the result is perfect.


Encoding: Olivia saying that she is happy with the result

Decoding: Hairdresser A is happy that she listened and understood Olivia which had a positive effect in both her customer and herself.

Moral of the Story: Listening is a very significant factor in communication as opposing so may result in serious consequences and could affect others negatively.


Hi, I would just like a small trim today and just to even the edges.

Hmm... Was she talking to me? Probably not. I can't hear anything due to this loud hairdryer.

WhOoOoOoShHh

Hi, did you say you wanted your hair dyed green? I'm sorry I misheard.

If you don't mind taking a look, is this the length you said you wanted?

Yes, this is perfect!

Alright thank you for scheduling an appointment.

No way one direction got back together?!

Hello good afternoon. I would like to schedule an appointment to get a haircut and just trim the edges please.

I wonder what she said. I wish I was listening. Did I hear something regarding green hair? I should ask her again.

If she wants shoulder length hair, that concludes that I should cut about half of her hair.

I would just like my hair about shoulder length

Since she's not responding, I guess I was right about the green hair.

NOO! What did you do to my hair! I want a refund!

Is this not what you wanted?

Thank you so much for this wonderful haircut and experience. I will make sure to write a great review about you.

Good thing I was listening to what she was saying which ended up in her to be happy about the result.

Thank You!

I might just get a short trim.

Sender: Olivia

Receiver:

Counter Lady

Olivia

Lucy

Lady at Counter

Hairdresser A

Hairdresser B

Sender: Lucy

Receiver:

Hairdresser B (not received)

Sender: Olivia

Receiver: Hairdresser A

Sender: Hairdresser B

Receiver: Lucy (not received)

Sender: Hairdresser A

Receiver: Olivia

Sender: Olivia

Receiver: Hairdresser A

Sender: Hairdresser B

Receiver: Lucy

Feedback

Message

Feedback

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Texte du Storyboard

  • Receiver:Counter Lady
  • Sender: Olivia
  • Hello good afternoon. I would like to schedule an appointment to get a haircut and just trim the edges please.
  • Olivia
  • Lady at Counter
  • Alright thank you for scheduling an appointment.
  • I might just get a short trim.
  • Lucy
  • Receiver:Hairdresser B (not received)
  • Sender: Lucy
  • Hairdresser A
  • Hi, I would just like a small trim today and just to even the edges.
  • No way one direction got back together?!
  • Hairdresser B
  • Sender: Olivia
  • Receiver: Hairdresser A
  • I would just like my hair about shoulder length
  • If she wants shoulder length hair, that concludes that I should cut about half of her hair.
  • I wonder what she said. I wish I was listening. Did I hear something regarding green hair? I should ask her again.
  • Channel: Air, Face to FaceMessage: Scheduling a hair appointmentEncoding: Olivia is greeting and informing the lady about her plans to trim her hair.Feedback: Lady thanks Olivia for scheduling an appointment.
  • WhOoOoOoShHh
  • Hi, did you say you wanted your hair dyed green? I'm sorry I misheard.
  • Hmm... Was she talking to me? Probably not. I can't hear anything due to this loud hairdryer.
  • If you don't mind taking a look, is this the length you said you wanted?
  • Channel: Air, Face to FaceMessage: Lucy telling the hairdresser that she would like small haircutInternal Noise/Barrier: The receiver/hairdresser not paying attention to her customer and is distracted by her phone
  • Yes, this is perfect!
  • Since she's not responding, I guess I was right about the green hair.
  • Thank you so much for this wonderful haircut and experience. I will make sure to write a great review about you.
  • Message: Lucy explaining how she wants her hair to be cut.Encoding: Lucy is telling Hairdresser A that she wants her hair cut up to her shoulder.Decoding: Hairdresser A understands her request and plans how much she should cut it.Wrongfully Decoding: Hairdresser B incorrectly trying to recall what Lucy was saying.
  • Feedback
  • Thank You!
  • Good thing I was listening to what she was saying which ended up in her to be happy about the result.
  • Is this not what you wanted?
  • Message
  • NOO! What did you do to my hair! I want a refund!
  • Feedback
  • Channel: Air, Face to FaceExternal Noise/Barrier: Loud sound coming from the hairdryer Hairdresser A is using which makes it difficult for Lucy to hear the question.Message: Hairdresser B asking Lucy regarding the misinterpretation about her hair.
  • Sender: Hairdresser B
  • Receiver: Lucy (not received)
  • Channel: Air, Face to FaceMessage: Hairdresser A asking Olivia if the length is accurate.Feedback: Olivia responding that the result is perfect.
  • Sender: Hairdresser A
  • Receiver: Olivia
  • Encoding: Olivia saying that she is happy with the resultDecoding: Hairdresser A is happy that she listened and understood Olivia which had a positive effect in both her customer and herself.Moral of the Story: Listening is a very significant factor in communication as opposing so may result in serious consequences and could affect others negatively.
  • Sender: Olivia
  • Receiver: Hairdresser A
  • Sender: Hairdresser B
  • Receiver: Lucy
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