Channel: Air, Face to Face
Message: Scheduling a hair appointment
Encoding: Olivia is greeting and informing the lady about her plans to trim her hair.
Feedback: Lady thanks Olivia for scheduling an appointment.
Channel: Air, Face to Face
Message: Lucy telling the hairdresser that she would like small haircut
Internal Noise/Barrier: The receiver/hairdresser not paying attention to her customer and is distracted by her phone
Message: Lucy explaining how she wants her hair to be cut.
Encoding: Lucy is telling Hairdresser A that she wants her hair cut up to her shoulder.
Decoding: Hairdresser A understands her request and plans how much she should cut it.
Wrongfully Decoding: Hairdresser B incorrectly trying to recall what Lucy was saying.
Channel: Air, Face to Face
External Noise/Barrier: Loud sound coming from the hairdryer Hairdresser A is using which makes it difficult for Lucy to hear the question.
Message: Hairdresser B asking Lucy regarding the misinterpretation about her hair.
Channel: Air, Face to Face
Message: Hairdresser A asking Olivia if the length is accurate.
Feedback: Olivia responding that the result is perfect.
Encoding: Olivia saying that she is happy with the result
Decoding: Hairdresser A is happy that she listened and understood Olivia which had a positive effect in both her customer and herself.
Moral of the Story: Listening is a very significant factor in communication as opposing so may result in serious consequences and could affect others negatively.
Hi, I would just like a small trim today and just to even the edges.
Hmm... Was she talking to me? Probably not. I can't hear anything due to this loud hairdryer.
WhOoOoOoShHh
Hi, did you say you wanted your hair dyed green? I'm sorry I misheard.
If you don't mind taking a look, is this the length you said you wanted?
Yes, this is perfect!
Alright thank you for scheduling an appointment.
No way one direction got back together?!
Hello good afternoon. I would like to schedule an appointment to get a haircut and just trim the edges please.
I wonder what she said. I wish I was listening. Did I hear something regarding green hair? I should ask her again.
If she wants shoulder length hair, that concludes that I should cut about half of her hair.
I would just like my hair about shoulder length
Since she's not responding, I guess I was right about the green hair.
NOO! What did you do to my hair! I want a refund!
Is this not what you wanted?
Thank you so much for this wonderful haircut and experience. I will make sure to write a great review about you.
Good thing I was listening to what she was saying which ended up in her to be happy about the result.
Thank You!
I might just get a short trim.
Sender: Olivia
Receiver:
Counter Lady
Olivia
Lucy
Lady at Counter
Hairdresser A
Hairdresser B
Sender: Lucy
Receiver:
Hairdresser B (not received)
Sender: Olivia
Receiver: Hairdresser A
Sender: Hairdresser B
Receiver: Lucy (not received)
Sender: Hairdresser A
Receiver: Olivia
Sender: Olivia
Receiver: Hairdresser A
Sender: Hairdresser B
Receiver: Lucy
Feedback
Message
Feedback
Channel: Air, Face to Face
Message: Scheduling a hair appointment
Encoding: Olivia is greeting and informing the lady about her plans to trim her hair.
Feedback: Lady thanks Olivia for scheduling an appointment.
Channel: Air, Face to Face
Message: Lucy telling the hairdresser that she would like small haircut
Internal Noise/Barrier: The receiver/hairdresser not paying attention to her customer and is distracted by her phone
Message: Lucy explaining how she wants her hair to be cut.
Encoding: Lucy is telling Hairdresser A that she wants her hair cut up to her shoulder.
Decoding: Hairdresser A understands her request and plans how much she should cut it.
Wrongfully Decoding: Hairdresser B incorrectly trying to recall what Lucy was saying.
Channel: Air, Face to Face
External Noise/Barrier: Loud sound coming from the hairdryer Hairdresser A is using which makes it difficult for Lucy to hear the question.
Message: Hairdresser B asking Lucy regarding the misinterpretation about her hair.
Channel: Air, Face to Face
Message: Hairdresser A asking Olivia if the length is accurate.
Feedback: Olivia responding that the result is perfect.
Encoding: Olivia saying that she is happy with the result
Decoding: Hairdresser A is happy that she listened and understood Olivia which had a positive effect in both her customer and herself.
Moral of the Story: Listening is a very significant factor in communication as opposing so may result in serious consequences and could affect others negatively.
Hi, I would just like a small trim today and just to even the edges.
Hmm... Was she talking to me? Probably not. I can't hear anything due to this loud hairdryer.
WhOoOoOoShHh
Hi, did you say you wanted your hair dyed green? I'm sorry I misheard.
If you don't mind taking a look, is this the length you said you wanted?
Yes, this is perfect!
Alright thank you for scheduling an appointment.
No way one direction got back together?!
Hello good afternoon. I would like to schedule an appointment to get a haircut and just trim the edges please.
I wonder what she said. I wish I was listening. Did I hear something regarding green hair? I should ask her again.
If she wants shoulder length hair, that concludes that I should cut about half of her hair.
I would just like my hair about shoulder length
Since she's not responding, I guess I was right about the green hair.
NOO! What did you do to my hair! I want a refund!
Is this not what you wanted?
Thank you so much for this wonderful haircut and experience. I will make sure to write a great review about you.
Good thing I was listening to what she was saying which ended up in her to be happy about the result.
Thank You!
I might just get a short trim.
Sender: Olivia
Receiver:
Counter Lady
Olivia
Lucy
Lady at Counter
Hairdresser A
Hairdresser B
Sender: Lucy
Receiver:
Hairdresser B (not received)
Sender: Olivia
Receiver: Hairdresser A
Sender: Hairdresser B
Receiver: Lucy (not received)
Sender: Hairdresser A
Receiver: Olivia
Sender: Olivia
Receiver: Hairdresser A
Sender: Hairdresser B
Receiver: Lucy
Feedback
Message
Feedback
Channel: Air, Face to Face
Message: Scheduling a hair appointment
Encoding: Olivia is greeting and informing the lady about her plans to trim her hair.
Feedback: Lady thanks Olivia for scheduling an appointment.
Channel: Air, Face to Face
Message: Lucy telling the hairdresser that she would like small haircut
Internal Noise/Barrier: The receiver/hairdresser not paying attention to her customer and is distracted by her phone
Message: Lucy explaining how she wants her hair to be cut.
Encoding: Lucy is telling Hairdresser A that she wants her hair cut up to her shoulder.
Decoding: Hairdresser A understands her request and plans how much she should cut it.
Wrongfully Decoding: Hairdresser B incorrectly trying to recall what Lucy was saying.
Channel: Air, Face to Face
External Noise/Barrier: Loud sound coming from the hairdryer Hairdresser A is using which makes it difficult for Lucy to hear the question.
Message: Hairdresser B asking Lucy regarding the misinterpretation about her hair.
Channel: Air, Face to Face
Message: Hairdresser A asking Olivia if the length is accurate.
Feedback: Olivia responding that the result is perfect.
Encoding: Olivia saying that she is happy with the result
Decoding: Hairdresser A is happy that she listened and understood Olivia which had a positive effect in both her customer and herself.
Moral of the Story: Listening is a very significant factor in communication as opposing so may result in serious consequences and could affect others negatively.
Hi, I would just like a small trim today and just to even the edges.
Hmm... Was she talking to me? Probably not. I can't hear anything due to this loud hairdryer.
WhOoOoOoShHh
Hi, did you say you wanted your hair dyed green? I'm sorry I misheard.
If you don't mind taking a look, is this the length you said you wanted?
Yes, this is perfect!
Alright thank you for scheduling an appointment.
No way one direction got back together?!
Hello good afternoon. I would like to schedule an appointment to get a haircut and just trim the edges please.
I wonder what she said. I wish I was listening. Did I hear something regarding green hair? I should ask her again.
If she wants shoulder length hair, that concludes that I should cut about half of her hair.
I would just like my hair about shoulder length
Since she's not responding, I guess I was right about the green hair.
NOO! What did you do to my hair! I want a refund!
Is this not what you wanted?
Thank you so much for this wonderful haircut and experience. I will make sure to write a great review about you.
Good thing I was listening to what she was saying which ended up in her to be happy about the result.
Thank You!
I might just get a short trim.
Sender: Olivia
Receiver:
Counter Lady
Olivia
Lucy
Lady at Counter
Hairdresser A
Hairdresser B
Sender: Lucy
Receiver:
Hairdresser B (not received)
Sender: Olivia
Receiver: Hairdresser A
Sender: Hairdresser B
Receiver: Lucy (not received)
Sender: Hairdresser A
Receiver: Olivia
Sender: Olivia
Receiver: Hairdresser A
Sender: Hairdresser B
Receiver: Lucy
Feedback
Message
Feedback
Channel: Air, Face to Face
Message: Scheduling a hair appointment
Encoding: Olivia is greeting and informing the lady about her plans to trim her hair.
Feedback: Lady thanks Olivia for scheduling an appointment.
Channel: Air, Face to Face
Message: Lucy telling the hairdresser that she would like small haircut
Internal Noise/Barrier: The receiver/hairdresser not paying attention to her customer and is distracted by her phone
Message: Lucy explaining how she wants her hair to be cut.
Encoding: Lucy is telling Hairdresser A that she wants her hair cut up to her shoulder.
Decoding: Hairdresser A understands her request and plans how much she should cut it.
Wrongfully Decoding: Hairdresser B incorrectly trying to recall what Lucy was saying.
Channel: Air, Face to Face
External Noise/Barrier: Loud sound coming from the hairdryer Hairdresser A is using which makes it difficult for Lucy to hear the question.
Message: Hairdresser B asking Lucy regarding the misinterpretation about her hair.
Channel: Air, Face to Face
Message: Hairdresser A asking Olivia if the length is accurate.
Feedback: Olivia responding that the result is perfect.
Encoding: Olivia saying that she is happy with the result
Decoding: Hairdresser A is happy that she listened and understood Olivia which had a positive effect in both her customer and herself.
Moral of the Story: Listening is a very significant factor in communication as opposing so may result in serious consequences and could affect others negatively.
Hi, I would just like a small trim today and just to even the edges.
Hmm... Was she talking to me? Probably not. I can't hear anything due to this loud hairdryer.
WhOoOoOoShHh
Hi, did you say you wanted your hair dyed green? I'm sorry I misheard.
If you don't mind taking a look, is this the length you said you wanted?
Yes, this is perfect!
Alright thank you for scheduling an appointment.
No way one direction got back together?!
Hello good afternoon. I would like to schedule an appointment to get a haircut and just trim the edges please.
I wonder what she said. I wish I was listening. Did I hear something regarding green hair? I should ask her again.
If she wants shoulder length hair, that concludes that I should cut about half of her hair.
I would just like my hair about shoulder length
Since she's not responding, I guess I was right about the green hair.
NOO! What did you do to my hair! I want a refund!
Is this not what you wanted?
Thank you so much for this wonderful haircut and experience. I will make sure to write a great review about you.
Good thing I was listening to what she was saying which ended up in her to be happy about the result.
Thank You!
I might just get a short trim.
Sender: Olivia
Receiver:
Counter Lady
Olivia
Lucy
Lady at Counter
Hairdresser A
Hairdresser B
Sender: Lucy
Receiver:
Hairdresser B (not received)
Sender: Olivia
Receiver: Hairdresser A
Sender: Hairdresser B
Receiver: Lucy (not received)
Sender: Hairdresser A
Receiver: Olivia
Sender: Olivia
Receiver: Hairdresser A
Sender: Hairdresser B
Receiver: Lucy
Feedback
Message
Feedback
Channel: Air, Face to Face
Message: Scheduling a hair appointment
Encoding: Olivia is greeting and informing the lady about her plans to trim her hair.
Feedback: Lady thanks Olivia for scheduling an appointment.
Channel: Air, Face to Face
Message: Lucy telling the hairdresser that she would like small haircut
Internal Noise/Barrier: The receiver/hairdresser not paying attention to her customer and is distracted by her phone
Message: Lucy explaining how she wants her hair to be cut.
Encoding: Lucy is telling Hairdresser A that she wants her hair cut up to her shoulder.
Decoding: Hairdresser A understands her request and plans how much she should cut it.
Wrongfully Decoding: Hairdresser B incorrectly trying to recall what Lucy was saying.
Channel: Air, Face to Face
External Noise/Barrier: Loud sound coming from the hairdryer Hairdresser A is using which makes it difficult for Lucy to hear the question.
Message: Hairdresser B asking Lucy regarding the misinterpretation about her hair.
Channel: Air, Face to Face
Message: Hairdresser A asking Olivia if the length is accurate.
Feedback: Olivia responding that the result is perfect.
Encoding: Olivia saying that she is happy with the result
Decoding: Hairdresser A is happy that she listened and understood Olivia which had a positive effect in both her customer and herself.
Moral of the Story: Listening is a very significant factor in communication as opposing so may result in serious consequences and could affect others negatively.
Hi, I would just like a small trim today and just to even the edges.
Hmm... Was she talking to me? Probably not. I can't hear anything due to this loud hairdryer.
WhOoOoOoShHh
Hi, did you say you wanted your hair dyed green? I'm sorry I misheard.
If you don't mind taking a look, is this the length you said you wanted?
Yes, this is perfect!
Alright thank you for scheduling an appointment.
No way one direction got back together?!
Hello good afternoon. I would like to schedule an appointment to get a haircut and just trim the edges please.
I wonder what she said. I wish I was listening. Did I hear something regarding green hair? I should ask her again.
If she wants shoulder length hair, that concludes that I should cut about half of her hair.
I would just like my hair about shoulder length
Since she's not responding, I guess I was right about the green hair.
NOO! What did you do to my hair! I want a refund!
Is this not what you wanted?
Thank you so much for this wonderful haircut and experience. I will make sure to write a great review about you.
Good thing I was listening to what she was saying which ended up in her to be happy about the result.
Thank You!
I might just get a short trim.
Sender: Olivia
Receiver:
Counter Lady
Olivia
Lucy
Lady at Counter
Hairdresser A
Hairdresser B
Sender: Lucy
Receiver:
Hairdresser B (not received)
Sender: Olivia
Receiver: Hairdresser A
Sender: Hairdresser B
Receiver: Lucy (not received)
Sender: Hairdresser A
Receiver: Olivia
Sender: Olivia
Receiver: Hairdresser A
Sender: Hairdresser B
Receiver: Lucy
Feedback
Message
Feedback
Channel: Air, Face to Face
Message: Scheduling a hair appointment
Encoding: Olivia is greeting and informing the lady about her plans to trim her hair.
Feedback: Lady thanks Olivia for scheduling an appointment.
Channel: Air, Face to Face
Message: Lucy telling the hairdresser that she would like small haircut
Internal Noise/Barrier: The receiver/hairdresser not paying attention to her customer and is distracted by her phone
Message: Lucy explaining how she wants her hair to be cut.
Encoding: Lucy is telling Hairdresser A that she wants her hair cut up to her shoulder.
Decoding: Hairdresser A understands her request and plans how much she should cut it.
Wrongfully Decoding: Hairdresser B incorrectly trying to recall what Lucy was saying.
Channel: Air, Face to Face
External Noise/Barrier: Loud sound coming from the hairdryer Hairdresser A is using which makes it difficult for Lucy to hear the question.
Message: Hairdresser B asking Lucy regarding the misinterpretation about her hair.
Channel: Air, Face to Face
Message: Hairdresser A asking Olivia if the length is accurate.
Feedback: Olivia responding that the result is perfect.
Encoding: Olivia saying that she is happy with the result
Decoding: Hairdresser A is happy that she listened and understood Olivia which had a positive effect in both her customer and herself.
Moral of the Story: Listening is a very significant factor in communication as opposing so may result in serious consequences and could affect others negatively.
Hi, I would just like a small trim today and just to even the edges.
Hmm... Was she talking to me? Probably not. I can't hear anything due to this loud hairdryer.
WhOoOoOoShHh
Hi, did you say you wanted your hair dyed green? I'm sorry I misheard.
If you don't mind taking a look, is this the length you said you wanted?
Yes, this is perfect!
Alright thank you for scheduling an appointment.
No way one direction got back together?!
Hello good afternoon. I would like to schedule an appointment to get a haircut and just trim the edges please.
I wonder what she said. I wish I was listening. Did I hear something regarding green hair? I should ask her again.
If she wants shoulder length hair, that concludes that I should cut about half of her hair.
I would just like my hair about shoulder length
Since she's not responding, I guess I was right about the green hair.
NOO! What did you do to my hair! I want a refund!
Is this not what you wanted?
Thank you so much for this wonderful haircut and experience. I will make sure to write a great review about you.
Good thing I was listening to what she was saying which ended up in her to be happy about the result.
Thank You!
I might just get a short trim.
Sender: Olivia
Receiver:
Counter Lady
Olivia
Lucy
Lady at Counter
Hairdresser A
Hairdresser B
Sender: Lucy
Receiver:
Hairdresser B (not received)
Sender: Olivia
Receiver: Hairdresser A
Sender: Hairdresser B
Receiver: Lucy (not received)
Sender: Hairdresser A
Receiver: Olivia
Sender: Olivia
Receiver: Hairdresser A
Sender: Hairdresser B
Receiver: Lucy
Feedback
Message
Feedback
Channel: Air, Face to Face
Message: Scheduling a hair appointment
Encoding: Olivia is greeting and informing the lady about her plans to trim her hair.
Feedback: Lady thanks Olivia for scheduling an appointment.
Channel: Air, Face to Face
Message: Lucy telling the hairdresser that she would like small haircut
Internal Noise/Barrier: The receiver/hairdresser not paying attention to her customer and is distracted by her phone
Message: Lucy explaining how she wants her hair to be cut.
Encoding: Lucy is telling Hairdresser A that she wants her hair cut up to her shoulder.
Decoding: Hairdresser A understands her request and plans how much she should cut it.
Wrongfully Decoding: Hairdresser B incorrectly trying to recall what Lucy was saying.
Channel: Air, Face to Face
External Noise/Barrier: Loud sound coming from the hairdryer Hairdresser A is using which makes it difficult for Lucy to hear the question.
Message: Hairdresser B asking Lucy regarding the misinterpretation about her hair.
Channel: Air, Face to Face
Message: Hairdresser A asking Olivia if the length is accurate.
Feedback: Olivia responding that the result is perfect.
Encoding: Olivia saying that she is happy with the result
Decoding: Hairdresser A is happy that she listened and understood Olivia which had a positive effect in both her customer and herself.
Moral of the Story: Listening is a very significant factor in communication as opposing so may result in serious consequences and could affect others negatively.
Hi, I would just like a small trim today and just to even the edges.
Hmm... Was she talking to me? Probably not. I can't hear anything due to this loud hairdryer.
WhOoOoOoShHh
Hi, did you say you wanted your hair dyed green? I'm sorry I misheard.
If you don't mind taking a look, is this the length you said you wanted?
Yes, this is perfect!
Alright thank you for scheduling an appointment.
No way one direction got back together?!
Hello good afternoon. I would like to schedule an appointment to get a haircut and just trim the edges please.
I wonder what she said. I wish I was listening. Did I hear something regarding green hair? I should ask her again.
If she wants shoulder length hair, that concludes that I should cut about half of her hair.
I would just like my hair about shoulder length
Since she's not responding, I guess I was right about the green hair.
NOO! What did you do to my hair! I want a refund!
Is this not what you wanted?
Thank you so much for this wonderful haircut and experience. I will make sure to write a great review about you.
Good thing I was listening to what she was saying which ended up in her to be happy about the result.
Thank You!
I might just get a short trim.
Sender: Olivia
Receiver:
Counter Lady
Olivia
Lucy
Lady at Counter
Hairdresser A
Hairdresser B
Sender: Lucy
Receiver:
Hairdresser B (not received)
Sender: Olivia
Receiver: Hairdresser A
Sender: Hairdresser B
Receiver: Lucy (not received)
Sender: Hairdresser A
Receiver: Olivia
Sender: Olivia
Receiver: Hairdresser A
Sender: Hairdresser B
Receiver: Lucy
Feedback
Message
Feedback