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  • "I want to see a manager of the department! I am not satisfied with this sweater, and I want action. I bought this here last week, and I bought a Medium, as I always do. When I tried it on at home it was way too small. I want a sweater that fits or my money back!!"
  • Thank you for bringing this to my attention. So you are saying that the shirt that you bought doesn't fit right and if you can't find it you would like your money back?
  • I can help you with that, can you just confirm that all the policies are being met like that shirt must have been bought in store, so you have the sales receipt, is the shirt in the same condition as when it was bought, and managers can only offer cash refunds.
  • Yes I have. The shirt was bought in- store, here is the receipt and I was wondering if you had any other correctly fitting medium shirts that I could try instead?
  • Of course, we can go over to this section and here is another medium sized shirt that should fit better. You can go try this on and let me know if you have any more issues. If it doesn't work and you would like your money back I can go get the manager for you to help you with your cash refund.
  • Ok thank you so much!
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