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Mobile Operations Storyboard

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Mobile Operations Storyboard
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Kuvakäsikirjoitus Teksti

  • Operations Training (30 minutes)
  • Staples Mobile Operations Training
  • The Mobile Technology Supervisor is responsible for overall operations
  • Scan and email contracts every day
  • Generate Leads for not ready customers
  • Opening Checklist
  • Price Match
  • Closing Checklist
  • Reconcile phones sales with inventory daily
  • Review visual standards daily
  • Loss Prevention
  • The Opening Checklist is designed to make sure the department is ready for business
  • Visual Standards should be reviewed every day, including pricing, POGS and product fact tags
  • Inventory must be reconciled daily. Also, the MTS can request additional inventory if there is a customer need.
  • Price match is available only if a customer asks for it! We should never offer it. We do not match internet sites, mail in rebates, or specialized events.
  • Loss Prevention is a critical part of Mobile Sales. The manager is required to verify the customer name and matching credit card.
  • The manager is also required to verify that the order has been approved by the carrier before getting the product out of lock up
  • Refer to the "All Carrier Return Policy" for details on completing a return
  • The Closing Checklist is designed to make sure the mobile department is ready for the next day's business.
  • *Budget & Commission Estimators
  • *Rate Plans & Product Guides
  • *Access to WARP
  • *Mobile Playbook
  • *Merchandising News
  • *Informational Videos
  • *All Policy and Procedures
  • *Mobile Fact Tags and POGS
  • The HUB has everything!
  • "Not ready" customers are great leads for future sales. All leads need to be entered into SalesForce.
  • I'm all set with Mobile Phones....
  • SalesForce is a tool that is critical to the success of the Mobile Department
  • SalesForce.com = Sales!
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