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Conflict Management

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Conflict Management
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Kuvakäsikirjoitus Teksti

  • Seriously Pam? How can you possibly handle the responsibility? You need to take care of your family.
  • Hey Dwight! I heard about the opening for Office Manager. I want to apply.
  • This can't be. I'm so depressed.
  • I wonder how my female co-workers feel?
  • This is so discriminating!How will I further my career?
  • Toby, I'm so upset. Dwight said I can't advance my career and take care of my family at the same time!
  • Pam, I'm sorry to hear this and understand the frustration. When did this happen? Was there anyone else around?
  • I am going to take the necessary steps and investigate this situation.
  • Let me write this all down.
  • I was being sarcastic. Didn't realize it was discriminating and the impact it would have.
  • Hi Michael, a conversation between Dwight and Pam has resulted in a complaint that needs to be investigated. We need to resolve as the office is impacted by this.
  • Dwight, what can you tell us about this conversation?
  • Dwight, you made me feel like I wasn't allowed to advance in my career because I'm a woman with a family. 
  • My apologies Pam. They were just words. I didn't think about the consequences. 
  • The other women and I in the office feel worthless. Like our future and career don't matter.
  • We're here today to understand how words or statements can be perceived by others.
  • Pam, would you like to start? How did Dwight's words make you feel?
  • Thanks Toby. I'm glad I was heard. You've given me my confidence back.
  • Thanks Toby. I need to brush up on my interpersonal skills.
  • You would be amazing as the new Office Manager. Please apply for the position. Everyone is welcomed.
  • I'm glad we resolved the issue. Pam, you are a valued individual in our company.
  • Toby is so good at this.
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