EmmasSmallEngines
Süžeeskeem Tekst
- A customer walks into Emma's Small engines excited to buy a new lawn mower. Wendy introduces herself, displaying all the great options available.
- With the help of Wendy, Frank finds the mower that will suit his needs. Wendy collects and enter Franks information into the app.
- Once purchased Frank waves goodbye to Wendy, excited to try out his new piece of equipment.
- Months later Frank walks into Emma's upset. His robot lawn mower has stopped working. He is greeted by William.
- William quickly finds Frank's details and schedules a repair. Using details from past repairs, William advises how long it may take.
- After a few additional questions Frank leaves the store knowing his robot lawn mower is in good hands.
- Concerned but confident, Sarah begins the repair process. Using the app to quickly set her start time.
- Noting important details along the way Sarah finishes the job. Marking the end time and finalizing the details of the repair.
- An invoice is automatically created that can be printed or saved as a pdf and emailed when the customer comes to pick up his mower.
- Wendy greets a customer walking into the store. Frank introduces himself and explain he is here to pick up his mower that was repaired.
- Remembering Frank from before Wendy searches for and easily finds the customer using the app.
- Accessing Frank's information, Wendy can see the piece of equipment has been repaired and is ready for pick up.
- Wendy gathers Frank's mower for him. Fred is excited to see it looking so refreshed.
- Inspecting the repair invoice Wendy explains exactly what was replaced and what the final cost is.
- Finalizing the transaction Wendy hands over a copy of the repair invoice. Frank leaves with a smile.
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