Four R's of Conflict Management
Süžeeskeem Kirjeldus
The Four Rs of Conflict Management: What are the steps you can take to resolve conflict?
Süžeeskeem Tekst
- RECOGNIZE
- Tina, why have you been acting weird with me lately?
- It's because you got the lead role. I should have! I'm a better singer than you.
- RESPOND WITH RESPECT
- Whatever. I don't care, I'm going to quit anyway.
- You are a better singer. Maybe they wanted something else too?
- RESOLVE
- Maybe you're right. I'm just disappointed. I'll take all the help I can get.
- I don't think you should quit. You're really good. I know the lead is gone, but there's a lot of other parts. I could help you go over the lines.
- Okay! Stay after school tomorrow with me.
- REFLECT
- See you tomorrow!
- I'll be there.
- Maybe I'll help her get the next lead...
- Gina recognized some signs of potential conflict. She decides to ask Tina about her recent behaviors.
- Gina decides to complement Tina to try to make her feel better because acting is very important to her.
- Gina listened to understand and saw that Tina was more upset about not getting the part then mad at her.
- Gina decides to help Tina even more, because she recognizes that acting is important to both of them.
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