US GAPS EP Role
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Storyboard for EP role to be played in US GAPS
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- Vinay, why is there schedule delays, poor quality . This is not good for the project do something about it.
- I will see what i can do. We will do our best to deliver the project on time.
- Unhappy Customer with schedule delays
- Maybe we should have a senior delivery person manage the project from onsite interfacing with the client.
- Vinay (Script 1)
- Team Meeting
- Amit: When I stepped in, few critical interventions were done like “single and one accountable project manager from lead practice was introduced; he was empowered, supported and made responsible for all internal and client decisions, all client/ ad-hoc requests went through scope management & CR lens. Identified the client senior champion who could get things done. Finally, negotiations with client on CRs & dividing projects into smaller chunks to start delivering value to stakeholders which increased everyone’s confidence.”
- Amit Shanker, Sr. Client Account Director APAC Leadership & Operations
- Somnath: As the IT delivery process picked up – it was evident that the engagement needed to be managed from onsite with the offshore teams acting as delivery factories aligned with key streams of delivery. The key streams of delivery needed an senior Cognizant anchor to provide integrated management and delivery ownership from Cognizant. With the high velocity of delivery it is critical for me to get involved deeply with day-to-day delivery and track, manage and report the same with utmost clarity
- Somnath Chakraborty, Sr. Director - Projects APAC Leadership & Operations
- Before we had ONE Onsite Delivery Anchor from Cognizant we faced the following challenges ? <To be provided by the client> ? <To be provided by the client> With the addition of, we now have ? <To be provided by the client> ? <To be provided by the client>
- BJB Customer
- I could reach out to a senior delivery leader in person whenever I wanted to for any issues & suggestions. Plus discuss on how to tackle issues which I was facing within my organizations which were impeding progress in project.
- NPARKS Cutomer
- Vinay Nair Harikumaran, Client Partner APAC Leadership & Operations
- Vinay (Script 2)
- We have seen similar success in multiple projects across APAC. This was an experiment done to address client specific issues in delivery but we see it as a must for all engagements to achieve success in delivery
- Sanjib Basu, AVP - Projects APAC Leadership & Operations
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