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I can't believe my prototype box arrived broken
I am going to contact customer support, because I would like to receive my money back or a new product.
Good afternoon, you are contacting the customer support area. In a moment, I will pass you on to a technical assistant.
Hello, I would like to request a refund for my prototype because it arrived in poor condition.
Although I prefer that they give me another prototype, because I need it urgently
Yes of course, specify the conditions of your package
Hello. Thank you very much for contacting the customer support area. Tell me, what is your drawback?
Yes, the order arrived in the open box, and the product also came out of the box. I tried to use it but it doesn't work.
Oh do I have to pay for shipping again?
I understand, we will proceed to make a new shipment to your address but making sure that your prototype arrives safely
For being an order that did not arrive in the right conditions, the shipping will be free.
Thank you very much for the information
Understood. Thank you very much for your attention.
I will proceed to the area in charge to contact you
Thank you very much
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