Proactive Communication
Süžeeskeem Tekst
- GOOD MORNING SIR!I'M LEONARD AND I'M NEW TO ASPIRE SYSTEMS.MAY I KNOW WHY I'M CALLED TO MEET YOU?
- GOOD MORNING LEONARD! I'M SHELDON AND I'M A TRAINING ASSOCIATE HERE AND I CALLED TO ASK YOU ABOUT PROACTIVE COMMUNICATION SINCE YOU'RE A FRESHER
- Yes sir! ,Proactive communications is a customer relationship lifecycle strategy used to increase customer loyalty. It is related to the organizational psychology term proactivity, which states that individuals should act based on anticipatory behavior rather than reacting to situations
- Do you know what is proactive communication?
- Yes sir! Consider an organization has given a project for us to work on which has the deadline tomorrow but the workload is too big to finish before the deadline.
- Can you give me a real-time example?
- If we didn't use the proactive communication here then, we can't able to finish the work in time and the product result mustn't be satisfied. Since we used it, now we have both confidence , time and potential to finish the given work
- This is where proactive communication works. I have to explain to the client or superiors about the time needed to finish the project as the perfect executed product
- I will follow the theory of diffusion where it contains several steps;AwarenessInterestEvaluationTrialAdoption
- But there are many ways to implement the proactive communication, which way do you choose for it?
- Since there is a proactive way ,there is a reactive way too where find and fix things without informing clients whereas proactive find and inform the clients so that they can act accordingly
- THANK YOU SIR!
- I'm satisfied with your explanations.
- YOU'RE WELCOME.
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