restaurant
Texto del Guión Gráfico
- WHITE HAT
- Good evening Sir, heard you wanted to meet the manager. i am the manager. Is there any issue that I can help with?
- I am waiting for more than 15 minutes to place a order. none of your waiters are responding.
- RED HAT
- I sincerely apologies for the inconvenience caused
- Is this how you treat your customers?
- BLACK HAT
- I completely understand your point sir.
- If your employee behaves this irresponsible how do you expect us to come back again
- cant you be a bit more cautious while hiring your employees
- Gathering information, data and facts
- GREEN HAT
- Thank you for your valuable feed back, we will take your suggestion under consideration sir.
- I would suggest to arrange a training session for your employees on customer service
- sure sir, we will follow your suggestion.
- showing emotions, feeling and empathy
- YELLOW HAT
- Your food, table setting and ambience is outstanding if you improve your customer service as well it will be a huge benefit for your restaurant
- criticism, caution and alert
- BLUE HAT
- I will ensure you and your family have a delightful evening
- Thank you
- Creativity and generating new idea
- Benefits and advantage
- Controlling situation and suggesting next step
- once again I apologies for the inconvenience caused and thank you so much for your suggestion
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