TS Team Workflow
Storyboard Beschreibung
What is PASS? What does the TS Team Do?
Storyboard-Text
- What is PASS? PASS is the software used by AmWINS Group Benefit to support our customers. On PASS, we build group benefit plans, process eligibility and enrollment information, send invoices to employers for insurance premiums, apply payments to accounts, generate reports and much, much more. What is the Technical Specialist team? Tech Specialists are a team of super users who provide support and resolution to a wide variety of requests for the PASS application.
- File Feed Issues
- 834 File Conversion
- WebTPA Errors
- New Group Build
- Report Requests
- Eligibility File Received
- Billing Errors
- THIS EXIT TS TEAM INBOX
- Why is PASS doing that?
- Compliance Mailing Due Tomorrow
- TS Team Inbox
- APPROACH WITH CAUTION: TS Super Users At Work!
- Save Change
- Set Up
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- DEVELOPMENT Problem Statement Detailed Description Expected & Actual Results
- THANK YOU TS TEAM! You helped us to serve our customersbetter!
- Requester Your request has been resolved! Thank you for contacting the Tech Specialist team!
- DONE
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