The following is a small storyboard on how our group used performance initiatives to improve pet owners' satisfaction rate in our animal care clinic.
Storyboard-Text
I'VE HAD IT WITH YOUR CLINIC!! MY DOG AND I ALWAYS HAVE TO WAIT FOR HOURS TO MEET WITH THE DOCTORS!! AFTER WHICH WE BARELY EVEN SEE YOU FOR 15 MINUTES!
WELL YOU BETTER FIX IT! OR I'LL BE VISITING ANOTHER CLINIC! AND I'LL MAKE SURE THAT ALL YOUR REVIEWS ARE NEGATIVE!
I can't help it Sir. I have so many customers that are all booked at the same time!
And we should set up an Electronic Health Records database.
AN AUTOMATED ADMISSION SYSTEM!
We need to observe and measure our performance.
And a monitoring system that measures client waiting time, admission rates, animal mortality rates, and pet owner satisfaction! THAT NEGATIVE PATIENT PIE CHART MUST BE POSITIVE!
We need an EHR and Auto admission system for our animal clients and their owners!
Yes Sir.
Yes Sir! *IT worker cries silently*
WOW! I can't believe that this is the same clinic! I barely had to wait to see the vet with my dog. And I love how we can book appointments online! So easy!
6 MONTHS LATER
HAHA! Thank you Sir! We are now able to monitor and measure our performance too.
GOOD WORK TEAM! Thanks to all of you, our animals and owners are more happier with our performance!
MORE HAPPY CUSTOMERS
Using the EHR and auto-admission systems can be very challenging! Good work on making it through! We even solved our manual records problem!
Next we will have yearly training programs and keep monitoring our performance for high-quality patient care.
THANK YOU FOR READING! DONE BY;Hana Alrahmani - 20170005730Aysha Arif - 20170005978Paria Karimi - 20180006797 Nicole Sierer - 20180007117