Concerns Website
Storyboard Tekst
- Concerns Home Page(s)
- Raising a Concern Report a Registrant or Registered Premises
- Raising a Concern Landing Page
- Existing Concern
- New Concern
- Learn more about the FTP process/FAQ
- New Concern - Public
- Consent to Disclose
- Are you willing to work with the GPhC to resolve your concern?
- I'm not sure/I think I might need to raise a whistleblowing concern
- Are you prepared to give your consent to disclose your concern?
- I don't want to raise a concern that requires me to be involved with an investigation I want to share my experience with you or tell you about something that I think you should know
- Information we need from you
- I've read the above and am ready to submit my concern
- Concerns Form(s)
- 1 or 2 pages containing details about the general FTP process including any inforgraphics or explanatory videos; metrics about concerns received and other FTP data such as the hearings calendar; links to other GDC documents/policies/processes. Initial information about sharing a concern or reporting an individual/premises and a link to the portal's landing page
- This page will ask questions to start the user on the appropriate route including: have you already raised a concern/do you have an existing concern reference & are you a patient/member of the public or are you a pharmacy professional/raising a concern on behalf of a registered organisation/company
- Complain about the GPhC, a service provided by or function of the GPhC, or the outcome of a Fitness to Practice case
- This page will outline what the GPhC will do, won't do and can't do. Before progressing the user will tick a box to confirm they have read this information. There will also be links to content (if necessary) that details more explicitly the GPhC's remit and provides further on this depending on the page design. There will also be links to content if the user realises that the concern is not for the GPhC such as a patients' help section which could contain more information about who to complain to, and contact details for support services who can help.
- I've read the above and am sure my concern is for the GPhC
- This page will get the PRC to confirm their willingness to work with the GPhC. If they say no it will link them to information/another page that identifies the investigative limitations of not consenting and give them the option of still continuing with their concern. The whistleblowing link will take the user to more information and a link to the whistleblowing policy/email address with the option of coming back here instead The green link will move them to a modified concerns form/intelligence record
- This page identifies what the GPhC needs from the person raising a concern It will also identify the types of evidence that might be required in different cases and how the PRC should go about obtaining/securing this evidence in advance of raising the concern. It should also offer a link to the PRC at this stage to not raise a concern but to provide us with intelligence in the alternative and link to the intelligence record
- On looking at it again I think I want to share my experience/tell you something but not raise a concern that requires my continued involvement
- We can decide whether there should be multiple concerns forms depending on the preceding choices or whether depending on those choices certain fields will be mandatory or not. If we haven't included it previously there will be a need to have an email validation loop here (unless they're wanting to be anonymous) There will also be a number of consent/don't consent questions at the end
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