Storyboard Tekst
- WeLoveVideo, Inc
- We have grown so much. The HR department is having a hard time keeping track of all the new employees.
- I understand the IT department cannot keep up with the demands of streaming. We need a system that can help us.
- The CEO has approved getting a CRM to help improve job functionality within the company all departments will be included. WeloveVideo has a robust budget available to implement this plan.
- I've got it. We will get a CRM system.
- I have heard everyone's complaints. What can I do to help make WeLoveVideo more successful?
- The project team was formed and evaluated current system and out of the box CRm software. Team has decided to use an out of the box software that can be customized to fit WeLoveVideo's needs. Project plan has been created, budget discussed, and schedule created.
- Evaluate System
- Project Methodology chosen Hybrid Waterfall AgileWaterfall will be used for the infrastructure portion of the project.Agile will be used for the software portion of the project
- CRM System ImplementedCRM has been released for end users. Feedback has been requested from each department.
- CRM System SupportThe project, development, IT support and BA teams have all collaborated and created multiple help documents, training videos and 24/7 help desk for all employees. The support model will be update as needed to fully support end users.
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