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- I don't like the rap song that you are playing in this restaurant its too loud and, It is very disturbing!
- INFORMATION AND FACTS GATHERING
- YELLOW HAT
- WHITE HAT
- what is the problem sir? why are you angry?
- Is this the way are we going to enjoy the food? i feel very disturbed
- EMOTION, INTUiTION AND FEELING
- GREEN HAT
- RED HAT
- I am so sorry sir that you feel this way!
- Could you please turn off the music! or turn the volume down?
- I would definitely not enjoy my lunch, while this type of explicit song playing in the background
- BLUE HAT
- CRITICISM RISK AND CAUTION
- BLACK HAT
- I do understand sir! I can understand how this feels!
- why do you play like this songs here?!
- BENIFITS AND OPTIMISTIC
- I am very sorry to tell you this sir, this is actually the theme of this restaurant, many people do come here because of this atmosphere, and they do enjoy the songs played here
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- Is there any other place could you able to replace me? where it is peaceful?
- CREATIVITY OF NEW IDEAS AND POSSIBILITIES
- Yes! we do sir, but its going to cost extra because it private, but don't worry sir, I am going to give you a discount for it!
- you could have just put a sign at the entrance that there is a private, so iI would have directly approached here, instead of troubling you.
- PROCESS CONTROL
- sure sir! i would surely tell this to my manager. Thank you Sir!
- I hope this room is better for you, I am really sorry for the inconvenience.
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