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Storyboard Tekst
WHITE HAT
Good evening Sir, heard you wanted to meet the manager. i am the manager. Is there any issue that I can help with?
I am waiting for more than 15 minutes to place a order. none of your waiters are responding.
RED HAT
I sincerely apologies for the inconvenience caused
Is this how you treat your customers?
BLACK HAT
I completely understand your point sir.
If your employee behaves this irresponsible how do you expect us to come back again
cant you be a bit more cautious while hiring your employees
Gathering information, data and facts
GREEN HAT
Thank you for your valuable feed back, we will take your suggestion under consideration sir.
I would suggest to arrange a training session for your employees on customer service
sure sir, we will follow your suggestion.
showing emotions, feeling and empathy
YELLOW HAT
Your food, table setting and ambience is outstanding if you improve your customer service as well it will be a huge benefit for your restaurant
criticism, caution and alert
BLUE HAT
I will ensure you and your family have a delightful evening
Thank you
Creativity and generating new idea
Benefits and advantage
Controlling situation and suggesting next step
once again I apologies for the inconvenience caused and thank you so much for your suggestion
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