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restaurant

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restaurant
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Storyboard Tekst

  • WHITE HAT
  • Good evening Sir, heard you wanted to meet the manager. i am the manager. Is there any issue that I can help with?
  • I am waiting for more than 15 minutes to place a order. none of your waiters are responding.
  • RED HAT
  • I sincerely apologies for the inconvenience caused
  • Is this how you treat your customers?
  • BLACK HAT
  • I completely understand your point sir.
  • If your employee behaves this irresponsible how do you expect us to come back again
  • cant you be a bit more cautious while hiring your employees
  • Gathering information, data and facts
  • GREEN HAT
  • Thank you for your valuable feed back, we will take your suggestion under consideration sir.
  • I would suggest to arrange a training session for your employees  on customer service
  • sure sir, we will follow your suggestion.
  • showing emotions, feeling and empathy
  • YELLOW HAT
  • Your food, table setting and ambience is outstanding if you improve your customer service as well it will be a huge benefit for your restaurant
  • criticism, caution and alert
  • BLUE HAT
  • I will ensure you and your family have a delightful evening
  • Thank you
  • Creativity and generating new idea
  • Benefits and advantage
  • Controlling situation and suggesting next step
  • once again I apologies for the inconvenience caused and thank you so much for your suggestion
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