IT Help Desk Video Storyboard
Storyboard Text
- Hi, my name is Ali Raja and I'm going to Introduce you to our operation plan for 2020-2021.
- The reason for this OP plan is to:Offer improved options and support for staff and customers.
- The 3 factors of Customer Satisfactions:Improve response time.Service at a competitive price.Simple process for help for customersWhy HDI ITIL?proven and well-established standards
- Our Mission for the Operation Plan is:To challenge ourselves to provide better customer experience.Our Vision is to increase Customer Satisfaction byService improvement Reduced service price
- Our First goal is to:Increase employee satisfaction to 60% by end of 2021User benefits from better resolution of inquiries
- Our 2nd goal is: reduce response time by 10% in the next year.Customers benefit from feeling they are important to us
- Our third goal is:Increase Customer Satisfaction by 10% by 2021Customers benefit from excellent quality of support
- Our fourth Goal is:Reduce total incident resolution time by 15% by end of 2021Customers benefit from quick and permanent solutions
- Our Fifth goal:Improve Quality of Service Decrease number of outstanding calls by 10% at any point by 2021Customers benefit by lower wait times and quicker solutions
- Our final goal is to:Decrease cost of help desk by 15% by end of 2021Customers benefit from cheaper service and save money
- In conclusion with this IT service desk operation plan we intend to offer better service and options in new and exciting ways.
- Thank you for watching, you can provide your feed back for our plan in the following ways Email me at ali@hotmail.comor call at (647) 555 -4555
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