selling
Storyboard Text
- good evening
- Step 1: Approach
- Hi welcome to the toy store.
- I'm looking for a stuffed animal for my little sister.
- Step 2: Determine customer needs
- I see your look at stuffed teddy bears. Do you need help finding something
- ok
- Step 3: Present product (features&benefits)
- they also come with clothes
- yay
- We have a nice options of stuffed animals i can show you . there great quality.
- Begin conversation
- Step 4: overcome objections
- they do cost a lot but they come with changeable clothes so your sister can have more fun dressing up the bear.
- Listen to customer's wants and needs
- Step 5: closing the sale
- benefits: great quality feature: clothes
- Step 6: suggestion sell & Step 7: relationship management
- The customer will have an objection. Listen to the customer's concerns. Provide the customer with details to address their uncertainties. Assist the customer in choosing the product best for them so they'll be comfortable with their purchase.
- They are expensive compare to the ones that are plain.
- that's great
- Get the customer's positive agreement to buy. Be patient - don't be pushy or annoying.
- Yes
- Would you like to pay now ?
- Suggest items or service that will save the customer money or that will enhance their original purchase. create a way to maintain contact with the customer after the sale.
- sure
- would you like to put your email in to get free coupons
- could i interest you in a buy one get one free sale
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