PCP | ID Card | Welcome
Storyboard Text
- I need updates to our PCP | ID | Welcome
- I work in the market and I have no idea how this works
- I own the changes and coordination that are needed in my market
- And I test and coordinate the final
- I have to go find several people to help me with content, process, system updates and training
- I found out that the service team has updated their operating model!
- experience content collateral process system
- I work with all of them to get the changes made over multiple meetings
- The Experience Owner will coordinate development and feedback over markets
- I work with them to ensure everything is tested and operational. We all learned things that would be helpful however we don't have any way to share the experience
- I will be a stakeholder contributing to continous learning and connecting the experience
- I will now have one contact point that owns the whole Welcome Experience! I will work with this Experience Owner and provide feedback. Other markets will do the same.
- There is a roadmap for Welcome and all the tools that defines the basic experience and specific market tweaks.
- There are periodic and regular meetings about the Welcome process. I have the opportunity to contribute and to learn from other markets
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