For this new year, our company's goal is to have our employees be more compassionate with our customers.
Alright, I'll have a meeting with first line management soon.
Executive management is the top position of the management hierarchy. They are seen as responsible for the organization as a whole, especially its strategic direction.
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Middle Level Management
I wanted to speak to you about a program our employees should take to learn how to have more compassion towards our customers. We can better in many other ways as well but this can be the start.
I think that is a great idea! I'll speak to them about it and when will this program begin?
Middle management is the middle position on the management hierarchy. They are responsible for major departments and may supervise other lower level managemers.
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First Line Management
Attention everyone! All employees are required to take a program to help us become better at what we do best around here!
First-line management is at the bottom of the hierarchy but is just as necessary. They supervise rank-and-file employees and carry out day-to-day activities within departments.