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- Step 1- Approaching The Customer
- Hello welcome to the all star pet store
- Thank you
- Step 2- Determining Needs
- yes please can you help me find a good dog food for puppies with a lot of nutrience to help him grow
- I see that you are looking at the dog food would you like any help finding what you are looking for
- I would recommend that you get the blue buffalo life protection puppy dog food because it is good for large dog breeds and also helps your puppy grow
- Step 3- Presenting The Product
- Ok, that sounds great can you bring me to the product
- Greeting the customer face to faceBegin conversation Establish a relationship with the customer
- Step 4- Overcome Objections
- There are many different brads of dog food how can I be sure that this is the right one for my puppy
- Yes I see were you are coming for because it is hard to find the right one for your dog but there are all the things you are looking for in this dog food , is good for puppies and helps them grow
- Yes that would be great
- Learn what the customer is looking forDecide what products to show firstDetermine what features to highlight
- Step 5- Closing The SaleStep 6- Suggestion Sealing
- yes that would be great
- Would you like to par tack in our puppies discount and spend $75 and get 25% off your next purchase.
- Would you like to check out now I can meet you at the register
- Feature-good for large dog breedsFeature-has a lot of nutrients Benifit-helps your puppy grow
- Step 7- Relationship Management
- Yes I would love to i will probable be coming back in the future
- If you want to give me your email I can sign you up for our rewards program
- OK this seems like a great opposition
- The customer will have objectionsListen to their concerns Assist the customer with their concerns and help them find the best product for them
- Step 5- Get the customer's positive agreementBe patient and don't be pushy or annoyingStep 6- Suggest items or services that will save the customer money or that will enhance their original purchase
- Create a way to maintain contact with the customer after the sale
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