Identifying Goals Storyboard - Improving Communication in the Workplace
Текст на Статията
- Zach wants to improve his communicationskills in the work place, but doesn't know howto start. He knows that he has the tools to be able to communicate effectively in the workplace, so he works on communicating with staff first.
- Zach uses his ability with his charge nurse when going over expectations for the night. Ensuring his full attention, and asking questions when neccessary.
- Don't forget to set up room 5101 for a monitored patient!
- You got it! Any other information you may have for me at this time?
- As Zach continues to work on his communication with his nurses, he also must be able to communicate with his patients when working the floor as a Nurse Technician. To effectively communicate with his patient, he must listen to the needs of the patient and reassure them when needed.
- There is one more thing, I am feeling a bit of pain. Could you let my nurse know for me?
- I am so thirsty, could I please get a water?
- Of course! Let me go get you some water. Is there anything else I can do for you while I'm here?
- Of course! I will let your nurse know you're experiencing pain, let me go get that water for you!
- Zach returns home after his 12-hour shift feeling like his job was done more effectively when it came to his ability to communicate. By asking questions, listenting attentively, and using follow-up statements, he was able to better communicate with his co-workers and patients.
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