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In-Branch Visit - Customer without Card

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Pam has a check for $20,000 that she needs to deposit and cash


She realizes she has forgotten her debit card :-(


She is not a mobile banking customer and so doesn't have her debit card added to her digital wallet


She sighs and visits the Branch expecting to have a difficult customer experience and probably being told to come back with her debit card

Pam is greeted by Steve, a Personal Banker


Steve uses his iPad to check Pam in through his banking app running on the iPad

Steve asks Pam for her government ID


Steve uses his iPad to scan Pam's ID and pull up her profile


Pam is happy she doesn't have to go home to get her debit card

Pam informs Steve that she needs to deposit a check for $20,000 into her checking account


Steve uses his iPad to take a picture of the check and successfully deposits the check into Pam's checking account

Pam informs Steve that she needs to get the full $20,000 in cash


Steve uses his iPad to stage the withdrawal, overrides Pam's daily withdrawal limit, walks over to an available Cash Appliance, uses the NFC reader on his iPad to read the NFC sticker on the Cash Appliance, which then allows the app to send a withdrawal request, through TE, to the Cash Appliance


The Cash Appliance dispenses the $20,000, which Pam retrieves and leaves extremely pleased with the quick and friendly service

Create your own at Storyboard That













Pam has a check for $20,000 that she needs to deposit and cash


She realizes she has forgotten her debit card :-(


She is not a mobile banking customer and so doesn't have her debit card added to her digital wallet


She sighs and visits the Branch expecting to have a difficult customer experience and probably being told to come back with her debit card

Pam is greeted by Steve, a Personal Banker


Steve uses his iPad to check Pam in through his banking app running on the iPad

Steve asks Pam for her government ID


Steve uses his iPad to scan Pam's ID and pull up her profile


Pam is happy she doesn't have to go home to get her debit card

Pam informs Steve that she needs to deposit a check for $20,000 into her checking account


Steve uses his iPad to take a picture of the check and successfully deposits the check into Pam's checking account

Pam informs Steve that she needs to get the full $20,000 in cash


Steve uses his iPad to stage the withdrawal, overrides Pam's daily withdrawal limit, walks over to an available Cash Appliance, uses the NFC reader on his iPad to read the NFC sticker on the Cash Appliance, which then allows the app to send a withdrawal request, through TE, to the Cash Appliance


The Cash Appliance dispenses the $20,000, which Pam retrieves and leaves extremely pleased with the quick and friendly service

Create your own at Storyboard That













Pam has a check for $20,000 that she needs to deposit and cash


She realizes she has forgotten her debit card :-(


She is not a mobile banking customer and so doesn't have her debit card added to her digital wallet


She sighs and visits the Branch expecting to have a difficult customer experience and probably being told to come back with her debit card

Pam is greeted by Steve, a Personal Banker


Steve uses his iPad to check Pam in through his banking app running on the iPad

Steve asks Pam for her government ID


Steve uses his iPad to scan Pam's ID and pull up her profile


Pam is happy she doesn't have to go home to get her debit card

Pam informs Steve that she needs to deposit a check for $20,000 into her checking account


Steve uses his iPad to take a picture of the check and successfully deposits the check into Pam's checking account

Pam informs Steve that she needs to get the full $20,000 in cash


Steve uses his iPad to stage the withdrawal, overrides Pam's daily withdrawal limit, walks over to an available Cash Appliance, uses the NFC reader on his iPad to read the NFC sticker on the Cash Appliance, which then allows the app to send a withdrawal request, through TE, to the Cash Appliance


The Cash Appliance dispenses the $20,000, which Pam retrieves and leaves extremely pleased with the quick and friendly service

Create your own at Storyboard That













Pam has a check for $20,000 that she needs to deposit and cash


She realizes she has forgotten her debit card :-(


She is not a mobile banking customer and so doesn't have her debit card added to her digital wallet


She sighs and visits the Branch expecting to have a difficult customer experience and probably being told to come back with her debit card

Pam is greeted by Steve, a Personal Banker


Steve uses his iPad to check Pam in through his banking app running on the iPad

Steve asks Pam for her government ID


Steve uses his iPad to scan Pam's ID and pull up her profile


Pam is happy she doesn't have to go home to get her debit card

Pam informs Steve that she needs to deposit a check for $20,000 into her checking account


Steve uses his iPad to take a picture of the check and successfully deposits the check into Pam's checking account

Pam informs Steve that she needs to get the full $20,000 in cash


Steve uses his iPad to stage the withdrawal, overrides Pam's daily withdrawal limit, walks over to an available Cash Appliance, uses the NFC reader on his iPad to read the NFC sticker on the Cash Appliance, which then allows the app to send a withdrawal request, through TE, to the Cash Appliance


The Cash Appliance dispenses the $20,000, which Pam retrieves and leaves extremely pleased with the quick and friendly service

Create your own at Storyboard That













Pam has a check for $20,000 that she needs to deposit and cash


She realizes she has forgotten her debit card :-(


She is not a mobile banking customer and so doesn't have her debit card added to her digital wallet


She sighs and visits the Branch expecting to have a difficult customer experience and probably being told to come back with her debit card

Pam is greeted by Steve, a Personal Banker


Steve uses his iPad to check Pam in through his banking app running on the iPad

Steve asks Pam for her government ID


Steve uses his iPad to scan Pam's ID and pull up her profile


Pam is happy she doesn't have to go home to get her debit card

Pam informs Steve that she needs to deposit a check for $20,000 into her checking account


Steve uses his iPad to take a picture of the check and successfully deposits the check into Pam's checking account

Pam informs Steve that she needs to get the full $20,000 in cash


Steve uses his iPad to stage the withdrawal, overrides Pam's daily withdrawal limit, walks over to an available Cash Appliance, uses the NFC reader on his iPad to read the NFC sticker on the Cash Appliance, which then allows the app to send a withdrawal request, through TE, to the Cash Appliance


The Cash Appliance dispenses the $20,000, which Pam retrieves and leaves extremely pleased with the quick and friendly service

Create your own at Storyboard That













Pam has a check for $20,000 that she needs to deposit and cash


She realizes she has forgotten her debit card :-(


She is not a mobile banking customer and so doesn't have her debit card added to her digital wallet


She sighs and visits the Branch expecting to have a difficult customer experience and probably being told to come back with her debit card

Pam is greeted by Steve, a Personal Banker


Steve uses his iPad to check Pam in through his banking app running on the iPad

Steve asks Pam for her government ID


Steve uses his iPad to scan Pam's ID and pull up her profile


Pam is happy she doesn't have to go home to get her debit card

Pam informs Steve that she needs to deposit a check for $20,000 into her checking account


Steve uses his iPad to take a picture of the check and successfully deposits the check into Pam's checking account

Pam informs Steve that she needs to get the full $20,000 in cash


Steve uses his iPad to stage the withdrawal, overrides Pam's daily withdrawal limit, walks over to an available Cash Appliance, uses the NFC reader on his iPad to read the NFC sticker on the Cash Appliance, which then allows the app to send a withdrawal request, through TE, to the Cash Appliance


The Cash Appliance dispenses the $20,000, which Pam retrieves and leaves extremely pleased with the quick and friendly service

Create your own at Storyboard That













Pam has a check for $20,000 that she needs to deposit and cash


She realizes she has forgotten her debit card :-(


She is not a mobile banking customer and so doesn't have her debit card added to her digital wallet


She sighs and visits the Branch expecting to have a difficult customer experience and probably being told to come back with her debit card

Pam is greeted by Steve, a Personal Banker


Steve uses his iPad to check Pam in through his banking app running on the iPad

Steve asks Pam for her government ID


Steve uses his iPad to scan Pam's ID and pull up her profile


Pam is happy she doesn't have to go home to get her debit card

Pam informs Steve that she needs to deposit a check for $20,000 into her checking account


Steve uses his iPad to take a picture of the check and successfully deposits the check into Pam's checking account

Pam informs Steve that she needs to get the full $20,000 in cash


Steve uses his iPad to stage the withdrawal, overrides Pam's daily withdrawal limit, walks over to an available Cash Appliance, uses the NFC reader on his iPad to read the NFC sticker on the Cash Appliance, which then allows the app to send a withdrawal request, through TE, to the Cash Appliance


The Cash Appliance dispenses the $20,000, which Pam retrieves and leaves extremely pleased with the quick and friendly service

Create your own at Storyboard That













Pam has a check for $20,000 that she needs to deposit and cash


She realizes she has forgotten her debit card :-(


She is not a mobile banking customer and so doesn't have her debit card added to her digital wallet


She sighs and visits the Branch expecting to have a difficult customer experience and probably being told to come back with her debit card

Pam is greeted by Steve, a Personal Banker


Steve uses his iPad to check Pam in through his banking app running on the iPad

Steve asks Pam for her government ID


Steve uses his iPad to scan Pam's ID and pull up her profile


Pam is happy she doesn't have to go home to get her debit card

Pam informs Steve that she needs to deposit a check for $20,000 into her checking account


Steve uses his iPad to take a picture of the check and successfully deposits the check into Pam's checking account

Pam informs Steve that she needs to get the full $20,000 in cash


Steve uses his iPad to stage the withdrawal, overrides Pam's daily withdrawal limit, walks over to an available Cash Appliance, uses the NFC reader on his iPad to read the NFC sticker on the Cash Appliance, which then allows the app to send a withdrawal request, through TE, to the Cash Appliance


The Cash Appliance dispenses the $20,000, which Pam retrieves and leaves extremely pleased with the quick and friendly service

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Описание на Статията

Pam needs to deposit and cash a $20,000 check, but forgot her debit card and is not a mobile banking customer so has never added her debit card to her digital wallet.

Текст на Статията

  • Pam has a check for $20,000 that she needs to deposit and cashShe realizes she has forgotten her debit card :-(She is not a mobile banking customer and so doesn't have her debit card added to her digital walletShe sighs and visits the Branch expecting to have a difficult customer experience and probably being told to come back with her debit card
  • 
  • 
  • Pam is greeted by Steve, a Personal BankerSteve uses his iPad to check Pam in through his banking app running on the iPad
  • Steve asks Pam for her government IDSteve uses his iPad to scan Pam's ID and pull up her profilePam is happy she doesn't have to go home to get her debit card
  • Pam informs Steve that she needs to deposit a check for $20,000 into her checking accountSteve uses his iPad to take a picture of the check and successfully deposits the check into Pam's checking account
  • Pam informs Steve that she needs to get the full $20,000 in cashSteve uses his iPad to stage the withdrawal, overrides Pam's daily withdrawal limit, walks over to an available Cash Appliance, uses the NFC reader on his iPad to read the NFC sticker on the Cash Appliance, which then allows the app to send a withdrawal request, through TE, to the Cash ApplianceThe Cash Appliance dispenses the $20,000, which Pam retrieves and leaves extremely pleased with the quick and friendly service
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