Chatting or texting is never a better alternative than speaking on an audio-video platform since it allows for a more personal touch between the two people interacting. Customers can see the person they are speaking with, so you know who you are speaking with; businesses can learn more about their customers than just their demographics additionally There are times when communicating becomes difficult, especially whenever the situation involves an absence of vocabularies or understanding of the language from one side or the other plus ,Unlike a text, a call gives you the room to share all the information
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Talking over an audio-video platform is always a better option as compared to chatting or texting as it offers a personal touch to both parties communicating. As a customer, you can know who you are talking to as you can see the person communicating, and as a business, you get to know the customer better, as opposed to just knowing their demographics.